Jennifer L. Miller
Ft. Lauderdale,Florida
Summary
Accomplished in crisis intervention and standardized test scoring, with a strong foundation in leadership and Microsoft Office, honed at Crisis Text Line and NYU Langone Health. Excelled in collaborative environments, demonstrating exceptional organization and time management skills, contributing to significant project advancements and peer support initiatives.
Overview
9
9
years of professional experience
Work History
Volunteer Crisis Counselor
Crisis Text Line
01.2025 - Current
- Respond to texts from people in crisis and collaborate with them to solve problems
- Undergo a training course and practice conversations to qualify
- Work alongside other texters and supervisors
- Learn the process of mandatory reporting and crisis intervention in emergencies
- Manage multiple conversations at once and respond in a timely manner
- Offer support and resources to people in need
Test Scorer
Data Recognition Corporation
, Remote
03.2024 - Current
- Score written responses to standardized tests administered to children in elementary through high school age in compliance with the Common Core State Standards
- Undergo training and qualifying exams in accordance with an extensive rubric
- Work alongside other scorers and supervisors on individual projects to meet state deadlines
- Attend daily check-in meetings in the morning and afternoon
- Work on a variety of projects that utilize domain-based or holistic scoring breakdowns
- Learn to score in agreement with Automated-System (AS) generated score points
- Understand written prompts and supplemental material students are required to read
- Score 6th grade argumentative English and text-based analysis standardized tests
- Meet with supervisors and team leaders to maintain accuracy and validity while scoring
- Take recalibration tests regularly to detect any common mistakes or negative scoring trends
- Participate in field testing to contribute to the formation of future standardized tests in a particular state
- Provide feedback and suggestions for improvement within a project
- Undergo supervisor training for the 2025 scoring season
Research Associate
NYU Langone Health
, Remote
08.2023 - Current
- Assist in performing scoping reviews for a study on Family-Centered Digital Behavioral Sleep Intervention
- Undergo training
- Screen abstracts and full texts of literature that fit our research question
- Extract data into a chart based on the research criteria
- Analyze grey literature to include research findings that have been typically overlooked
- Work towards becoming a co-author of an abstract being presented at the SLEEP 2024 conference (published through OSF registries)
- Learn more about using Covidence, PubMed, and Zotero
- Present new ideas regarding research criteria and variables
- Observe meetings held through Webex with professionals at New York University and ask questions
- Attend group meetings to discuss material related to the manuscript and protocol paper being written and presented by our supervisor
- Vote and reach agreements on which articles should be included or excluded
- Write results section of two published manuscripts
Freelance worker (writing and product testing)
Textbroker.com and Upwork
, Remote
01.2018 - Current
- Work as an author of product descriptions, blog posts, summaries of news stories, and technical articles for global clients seeking written content for their companies
- Get evaluated on the quality of written content
- Follow a word count or specific instructions from clients
- Submit proposals for independent contract work
- Follow instructions of contract offered and submit work that is requested (i.e
- Editing and testing products/leaving reviews)
Online Task Contributor
TELUS International AI Data Solutions
, Remote
02.2023 - 02.2024
- Assess online search results in order to improve their content and quality
- Utilize ChatGPT to complete specialized tasks
- Provide feedback on content found in new products and search engine results
- Complete a variety of tasks within a time frame that help enhance the quality of one of the world's largest search engines
- Contribute towards evaluating websites and products over time and enabling better AI via human intelligence
- Aim to assist in making internet search more relevant and interesting for all users, including non-English speakers
Research Volunteer
University of Florida Virtual Learning Lab (VLL)
09.2023 - 12.2023
- Analyze numerical data to answer research question
- Use programming software to formulate clusters
- Attend group meetings in Microsoft Teams to share findings
UF Student Tutor/Peer Mentor
Knack: College Tutoring
09.2023 - 12.2023
- Tutor other UF students in courses I received A's in
- Complete basic training course
- Respond to requests for assistance and adapting to each student's learning style
Undergraduate Teaching Assistant - Developmental Psychology
University of Florida Online
05.2023 - 06.2023
- Recruited by same professor to be a TA for a summer psychology course
- Engaged in a similar schedule with grading, meetings, etc
- Led discussion forum responding to students/questions
- Graded assignments every 48 hours
Undergraduate Teaching Assistant - Abnormal Psychology
University of Florida Online
Gainesville, Remote
01.2023 - 05.2023
- Graded students' discussion posts, quizzes, and other assignments (about 30 at a time)
- Attended training meetings (virtual)
- Corresponded with students and answering questions/e-mails
- Received feedback from Professor and Graduate TA students and revised work
- Posted announcements and updates on discussion boards/in chat rooms
- Created exam questions of various formats
- Gave students in-depth feedback of their work via extensive rubrics
- Participated in small group meetings for assessments and check-ins with Professor and about 4 other TAs
- Also attended large group check-in meetings
- Filmed wrap-up videos for students to watch at the end of the semester
Teaching Assistant
St. Mark Church
Cooper City, FL
01.2017 - 12.2018
- Planned lessons for students
- Organized activities and assignments
- Co-led a class of 20+ students
Personal tutor in High School for various subjects
Cooper City, FL
01.2016 - 12.2018
- Came up with practice questions to work through
- Went over homework and quizzes with peers being tutored
- Answered specific questions peers had
- Took practice exams alongside peers
- Worked ahead for future units to be prepared to go over
Clerical Assistant
Griffin Elementary
Cooper City, FL
01.2016 - 12.2016
- Volunteered during school breaks to help with ESE office
- Organized files and archived student documents
- Delivered specific files and paperwork to teachers throughout the school
Education
Bachelor of Arts - Psychology
University of Florida
Gainesville, FL12-2023
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google products (Google docs, drive, scholar, etc)
- Leadership
- Grading
- Scoring
- Lesson planning
- Experience in virtual environments
- Organization
- Time management
- ChatGPT
- Covidence
- Scoping reviews
- De-escalation techniques
- Patient confidentiality
- Suicide prevention
- Psychosocial support
- Collaborative approach
- Reflective listening
- Mental health assessment
- Safety planning
- Crisis handling
- Self-care strategies
- Peer support
- Mandatory reporting
Honors
- Honors Graduate (Cum Laude)
- Dean's List
- Honor Society
Timeline
Volunteer Crisis Counselor
Crisis Text Line
01.2025 - Current
Test Scorer
Data Recognition Corporation
03.2024 - Current
Research Volunteer
University of Florida Virtual Learning Lab (VLL)
09.2023 - 12.2023
UF Student Tutor/Peer Mentor
Knack: College Tutoring
09.2023 - 12.2023
Research Associate
NYU Langone Health
08.2023 - Current
Undergraduate Teaching Assistant - Developmental Psychology
University of Florida Online
05.2023 - 06.2023
Online Task Contributor
TELUS International AI Data Solutions
02.2023 - 02.2024
Undergraduate Teaching Assistant - Abnormal Psychology
University of Florida Online
01.2023 - 05.2023
Freelance worker (writing and product testing)
Textbroker.com and Upwork
01.2018 - Current
Teaching Assistant
St. Mark Church
01.2017 - 12.2018
Personal tutor in High School for various subjects
01.2016 - 12.2018
Clerical Assistant
Griffin Elementary
01.2016 - 12.2016
Bachelor of Arts - Psychology
University of Florida
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