Summary
Overview
Work History
Education
Skills
Leadership Experience
Certification
Timeline
Generic

Jennifer L. Nichols

Philpot

Summary

To utilize the knowledge and experience in customer service, leadership and management within an organization that inspires loyalty and commitment. A safety-oriented, proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Phlebotomy Supervisor

Owensboro Health Regional Hospital
09.2023 - Current
  • It is my responsibility to supervise and manage my team of 3rd shift phlebotomists who are responsible for drawing blood specimens on patients in a hospital setting.
  • Ensure that my team accurately and timely draws blood specimens in compliance with hospital policies, procedures, and infection control standards.
  • Plan, coordinate, and oversee daily workflow, optimizing staffing and task distribution to meet patient care needs.
  • Maintain my team’s bi-weekly schedule and completing their payroll.
  • Conduct interviews, train new team members and conduct performance evaluations in order to maintain a high standard of service.
  • Ensure adherence to Owensboro Health's mission, safety regulations, and quality control measures.
  • Collaborate with cross-functional teams and departments to ensure seamless patient care and lab coordination.
  • Maintain various production reports as well developed detailed reports to track "morning run" productivity in order to identify workflow inefficiencies and implementing others.
  • Created data-driven recommendations to improve staffing allocation in order to reduce specimen collection delays.
  • Accurately document and maintain records of all phlebotomy activities and patient interactions.
  • Ensure that my staff perform their jobs in accordance with the hospital’s policies and procedures.
  • Reviewed employee performance and developed improvement plans.
  • Participated in lab meetings and project presentations.

Emergency Technician

Owensboro Health Regional Hospital
07.2020 - 09.2023
  • Provide exceptional customer service and patient care by communicating with patients and families during their stay throughout a shift.
  • Obtain patient medical history and information upon arrival.
  • Throughout shift, monitor vitals, collect samples, and complete EKGs.
  • Fit patients, when necessary, with splints and crutches, clean and dress wounds and provide instructions for care.
  • Assist with various procedures and provide support, within scope of practice, to the emergency medical team.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Quickly responded to codes and cardiac monitor alarms.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Liaised between nurses, physicians, patients and visitors.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Trained new EMTs on proper protocols and procedures.
  • Conducted patient intake and triage procedures.
  • Delivered emotional support to patients and families.
  • Assisted with lifting and moving patients.

Phlebotomist/Specimen Processor

Owensboro Health Regional Hospital
10.2016 - 07.2020
  • As a phlebotomist - Communicated with patients about procedures.
  • Verified patient identification prior to performing venipunctures and finger sticks.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Maintained integrity of specimen by utilizing aseptic techniques.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • As a specimen processor – received, processed, and verified patient specimens for testing in the laboratory.
  • Performed test order entry, proper labeling of specimens and correct placement of specimen into laboratory machinery and centrifuges as outlined in clinical protocols.
  • Reviewed and processed requisitions for laboratory tests.
  • Assisting clients, phlebotomists, and other medical personnel with inquiries pertaining to specimens.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Assisted in training and onboarding new phlebotomists.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.

Specimen Processor

Deaconess Gateway Hospital
05.2015 - 11.2016
  • Received, processed, and verified patient specimens for testing in the laboratory.
  • Performed test order entry, proper labeling of specimens and correct placement of specimen into laboratory machinery and centrifuges.
  • Prepared specimens for testing and analysis within facility and prepared other specimens to send out to ARUP.
  • Assisted clients, phlebotomists, and other medical personnel with inquiries pertaining to specimens.
  • Followed safety protocols while handling hazardous materials.
  • Trained and supervised junior technicians in laboratory protocols.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Prepared samples for analysis by performing complex sample preparation tasks.

Emergency Technician

Deaconess Gateway Hospital
08.2011 - 05.2015
  • Provided exceptional customer service and patient care by communicating with patients and families during their stay throughout a shift.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Performed medical tests and collected samples for laboratory analysis.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Observed patient behavior to report changes to medical personnel.
  • Collaborated with medical doctors and other healthcare professionals.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Quickly responded to codes and cardiac monitor alarms.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Trained new EMTs on proper protocols and procedures.
  • Delivered emotional support to patients and families.
  • Assisted with lifting and moving patients.

Emergency Medical Technician Basic

Gibson County EMS
06.2012 - 05.2015
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.

Substitute Teacher, K-12

Evansville-Vanderburgh School Corporation
08.2009 - 05.2011
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Enforced school and class rules to maintain order in classroom.
  • Assisted students in mastering subject material and preparing for tests.
  • Followed lesson plans designed by absent teachers.

Bartender

Fast Eddy's Bar and Grill (River Rock Cafe)
10.2005 - 03.2009
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Completed requisitions to maintain required stock par levels.

Bartender

Ellis Park Race Course LLC
06.2006 - 09.2007
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Education

Master of Science - Management

Spalding University
Louisville, Kentucky
06.2025

Bachelor of Science - Health Science, Business Administration

Spalding University
Louisville, Kentucky
06.2023

Associate of Arts Degree - Art

Owensboro Community And Technical College
Owensboro, Kentucky
12.2019

Skills

  • Service excellence and quality monitoring processes
  • Team management, development and skill enhancement
  • Effective interpersonal communication skills
  • Adaptability to change and optimistic mindset
  • Strong organizational capabilities and time management proficiency
  • Efficiency in multiple computer programs, software applications and platforms

Leadership Experience

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

Certification

  • RPT - Registered Phlebotomy Technician - American Medical Technologist

Timeline

Phlebotomy Supervisor

Owensboro Health Regional Hospital
09.2023 - Current

Emergency Technician

Owensboro Health Regional Hospital
07.2020 - 09.2023

Phlebotomist/Specimen Processor

Owensboro Health Regional Hospital
10.2016 - 07.2020

Specimen Processor

Deaconess Gateway Hospital
05.2015 - 11.2016

Emergency Medical Technician Basic

Gibson County EMS
06.2012 - 05.2015

Emergency Technician

Deaconess Gateway Hospital
08.2011 - 05.2015

Substitute Teacher, K-12

Evansville-Vanderburgh School Corporation
08.2009 - 05.2011

Bartender

Ellis Park Race Course LLC
06.2006 - 09.2007

Bartender

Fast Eddy's Bar and Grill (River Rock Cafe)
10.2005 - 03.2009

Bachelor of Science - Health Science, Business Administration

Spalding University

Master of Science - Management

Spalding University

Associate of Arts Degree - Art

Owensboro Community And Technical College

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