Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Loera

San Antonio,TX

Summary

Focused Customer Service Rep with strong understanding of retail operations. Offering 2 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled at customer service with dedication to efficiency and accuracy.

Overview

17
17
years of professional experience

Work History

Cashier

Grocery Outlet Inc.
San Antonio, TX
11.2019 - 03.2020
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked with Store Mgr to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Production Line Worker

DPT Laboratories Ltd.
San Antonio, TX
08.2019 - 11.2019
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Boxed, labeled and transported items to support assembly operations.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Performed hand-finishing of final products after assembling component parts for Medical items.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Organized work to meet demanding production goals with 100% success rate.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.

Custodian

Selrico Services Inc.
San Antonio, TX
07.2018 - 07.2019
  • Established and maintained clean and comfortable environments in Main Office, Library, and Alamodome by vacuuming, cleaning windows and dusting.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Spot cleaned furniture and carpet.
  • Sanitized bathrooms, showers and locker rooms.
  • Supervised cleaning, maintenance and care of building and grounds.
  • Collected, sorted and transported recyclable materials.
  • Properly labeled and diluted all cleaning solutions.
  • Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
  • Cleaned, vacuumed and dusted all areas of the Alamodome Administratve building to maintain organized, professional appearance for employees and clients.
  • Kept janitorial closets clean and organized.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Checked in and stocked inventory throughout facility.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Worked on team of 5-6 staff members to service 30 Suites daily.
  • Wiped down tabletops, chairs and condiment containers.

Production Line Worker

Peter Pan Novelty
San Antonio, TX
02.2019 - 04.2019
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Boxed, labeled and transported items to support assembly operations.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Assembled 2000 products according to changing daily work orders and specific customer needs.

Customer Care Representative

United Language Group Inc.
San Antonio, TX
03.2018 - 06.2018
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Developed client rapport by promptly processing requests for a specific language.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered average of 300-400 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via language systems.
  • Entered customer interaction details to track requests, document problems and record solutions offered.

Restroom Attendant

Industry Nightclub
San Antonio, TX
03.2003 - 04.2017
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Promptly delivered extra snack items, paper products and toiletries to guest rooms upon request.
  • Maintained inventory of items that are in need for each patron of club.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with female customers to understand needs and provide appropriate service.
  • Resolved personal problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by making sure i always had certain products for each and every regular/loyal customer.

Education

GED -

San Antonio College
San Antonio, TX

Skills

  • Stocking and replenishing
  • Credit card processing
  • Refunds and exchanges
  • Point of sale knowledge
  • Cash register operations
  • Bagging and packaging
  • Payment collection
  • Cash drawer management
  • Liquor law compliance
  • Identification checks
  • Customer assistance
  • Product upselling
  • Currency counting
  • Multi-tasking ability
  • Cleanliness
  • Shelf-cleaning
  • Money handling
  • Cleaning procedures
  • Friendly demeanor
  • Monetary transactions
  • Store merchandise stocking
  • Retail merchandising
  • Customer direction
  • Checkout consistency
  • Cleaning and sanitizing
  • Written and verbal communication
  • Basic math skills
  • Guest inquiries
  • Computer proficiency
  • Cash report creation
  • Inventorying products
  • Maintaining store appearance
  • Product knowledge
  • Time management skills
  • Refunds and exchanges
  • Product restocking

Timeline

Cashier

Grocery Outlet Inc.
11.2019 - 03.2020

Production Line Worker

DPT Laboratories Ltd.
08.2019 - 11.2019

Production Line Worker

Peter Pan Novelty
02.2019 - 04.2019

Custodian

Selrico Services Inc.
07.2018 - 07.2019

Customer Care Representative

United Language Group Inc.
03.2018 - 06.2018

Restroom Attendant

Industry Nightclub
03.2003 - 04.2017

GED -

San Antonio College

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Jennifer Loera