Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Loewen

Whittemore,MI

Summary

Manager with 15+years of combined expertise in Human Resources and Customer Service Management. Looking to utilize my creative abilities and servant leadership skills to develop and support a highly engaged,top notch in customer service team. Safety & OSHA Compliance/ Strategic Workforce Planning / HR Software Programs Bank Teller Experience Enterprising *Assistant store manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

15
15
years of professional experience

Work History

Teller

Huntington Bank
Tawas City, MI
10.2020 - 02.2022
  • Started as TCF Bank in OCT of 2020, then merged into Huntington Bank in OCT 2021
  • I have gained tremendous experience with banking
  • My everyday duties include; basic transactions for consumers as well as for business’
  • Large cash handling, vault counting & balancing, while providing the best customer service, and offers for their needs.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.

Assistant Store Manager

DOLLAR GENERAL
Whittemore, MI
02.2019 - 10.2020
  • SM WITH SCHEDULING/TRAINING EMPLOYEES
  • OPENING/CLOSING STORE,COUNTING CHANGE FUND,CASHIERS TILLS BEFORE & AFTER THEIR SHIFTS
  • PREPARING NIGHTLY DEPOSIT,AS WELL AS DROPPING THEM TO THE BANK
  • DAILY & WEEKLY PAPERWORK FOR STORE SALES.SUBMIT WEEKLY PAYROLL,ATTEND CONFERENCE CALLS,& PROVIDE EXCELLENT CUSTOMER SERVICE! SET SEASONAL & WEEKLY PLANOGRAMS,RECIEVE VENDORS,& STOCKING
  • HEALTH AND HUMAN SERVICES HOME HELP PROVIDER -PROVIDE A BETTER QUALITY OF LIFE TO THOSE UNABLE TO HANDLE DAILY TASKS ON THEIR OWN
  • INCLUDING ACCOMODATING CLIENT TO DOCTOR APPOINTMENTS,LIGHT HOUSEKEEPING,BATHING/GROOMING,COOKING& FOOD PREP.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Approved regular payroll submissions for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.

BARTENDAR/Bartender Shift Manager/Server

CHAPS FOOD & SPIRITS
Richmond, MI
01.2000 - 06.2014
  • SERVER -OPEN/CLOSE ESTABLISHMENT WITH ALARM TECHNOLOGY
  • LOCK/UNLOCK SAFE WITH DAILY CASH DRAWERS & SALES
  • MONEY HANDLING,BANK DEPOSITS,ORDERING/RECIEVING
  • WRITE COMPANY CHECKS FOR VENDORS
  • OVERSEE WAIT STAFF,& HANDLE ANY CUSTOMER COMPLAINTS
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

APARTMENT MANAGER

RED OAK MANAGEMENT CO
01.2008 - 01.2011
  • RESPONSIBLE FOR ALL CLERICAL DUTIES FOR 28 UNITS
  • ASSIST IN APPLICATION PROCESSING FOR TENANTS THROUGH RURAL DEVELOPEMENT
  • INCLUDING LEASE SIGNING,YEARLY INSPECTIONS,HANDLING SPECIAL REQUEST ACCOMODATIONS,& SERVING VIOLATIONS.SUBMIT EMPLOYEE HOUR LOGS,TENANTS MONTHLY RENT CHECKS,& DEPOSITS FOR NEW LEASES.

CUSTOMER SERVICE, CASHIER

JC PENNEY DISPLAY
01.1997 - 01.2004
  • STOCK/, - ABLE TO READ PLANOGRAMS,SET SEASONAL DISPLAYS,STOCK DAILY MERCHANDISE
  • PARTICIPATE IN YEARLY STORE INVENTORY,&, SALES
  • ASSIST WITH CUSTOMERS CREDIT APPLICATIONS AND PAYMENTS.

Home Help Provider

MDHHS
Whittemore, MI
04.2012 - Current
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Education

GED -

Richmond High School
Richmond, MI
2001

Skills

  • Activities of Daily Living (ADLs)
  • Meal Planning and Preparation
  • Home Cleaning and Sanitizing
  • Signature Verification
  • Quality Control
  • Customer Service
  • Task Prioritization
  • Assignment Delegation
  • Focus and Follow-Through
  • Team Leadership
  • Department Oversight
  • Inventory Tracking and Management

Timeline

Teller

Huntington Bank
10.2020 - 02.2022

Assistant Store Manager

DOLLAR GENERAL
02.2019 - 10.2020

Home Help Provider

MDHHS
04.2012 - Current

APARTMENT MANAGER

RED OAK MANAGEMENT CO
01.2008 - 01.2011

BARTENDAR/Bartender Shift Manager/Server

CHAPS FOOD & SPIRITS
01.2000 - 06.2014

CUSTOMER SERVICE, CASHIER

JC PENNEY DISPLAY
01.1997 - 01.2004

GED -

Richmond High School

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