Jennifer London
Atlanta,GA
Summary
A flexible well-versed Administrative Customer Service level professional, that can work in-office or remotely, with over 20 years of experience leading, adapting and learning the the most efficient ways to achieve results and contract goals. Committed to maintaining healthy relationships with vendors, creditors and teams. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of contract payment and receivables collections.
Accounting Professional with extensive experience in accounts payable, accounts receivable, travel expense management, and procurement implementation. Proven ability to oversee and correct vendor financial contracts and invoices while ensuring accuracy and compliance. Skilled in cross-team collaboration and resource sharing across 50 departments within the world’s largest travel company, delivering seamless support for large-scale operations.
Overview
28
28
years of professional experience
Work History
Administrator/Professional Receptionist
BCD Travel
Atlanta, GA
03.2023 - Current
- Responsible for ensuring office supplies match purchase orders and deliveries are vendors fulfill the contract agreements. Provided excellent customer service, while interacting with both internal and external customers ,clients and contractors.
- Attention to detail and accuracy. Which facilitates communication about procurement needs.
- Certified Professional Receptionist. Schedule and confirm appointments and meetings for management
- Answer, screen, and forward incoming phone calls while managing multi-line telephone systems.
- Participate in emergency response drills and maintain knowledge of safety procedures.
- Greet and direct clients to appropriate personnel and answer large number of calls and emails daily.
- Maintain security by following procedures, monitoring spreadsheets, and issuing security badges.
- Provide administrative support to various departments, assisting with document preparation and data entry about purchasing needs.
- Coordinated meeting room bookings and arranged catering for meetings and events.
ARC Accounting Specialist
BCD Travel
Atlanta, GA
03.1997 - 08.2002
- Prepared journal entries and reconciled accounts to complete month-end closing processes.
- Posted, coded and processed voids, credit card payments and check request
- Recorded various airline accounts, financial reports and balanced ARC accounts weekly and Reconciled ARC reports
- Cut checks and trained employees in PeopleSoft.
- Verified invoices to match contract agreements and monitored payment deadlines and compliance.
- Ensured financial incentives,structure and payment met the company's financial objectives.
Accounts Payable Specialist and ARC Account
BCD Travel
Atlanta, GA
02.2002 - 2009
- Managed accounting systems and completed data entry with accuracy and efficiency.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Coded invoices to department accounts and other records to maintain organized and accurate records.
- Responsible for Airline Reporting accounting, refunds, rebuilds, voids, data entry and ADS
Accounts Receivable Specialist
BCD Travel
Atlanta, GA
2014 - 2020
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Improved billing and month-end reporting processes.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Trained and managed employees to ensure productivity and high-quality work results.
Accounting Travel and Expense Auditor
BCD Travel
Atlanta, GA
2009 - 2014
- Assessed budgetary performance to reduce expenses and address losses and discrepancies.
- Determined and tracked budget expenses with accuracy and transparency.
- Compiled analytical data into reports.
- Verified documented and requested disbursements to facilitate payments based on the follow through process.
- Audited over 2000 employees expense reports and recovered duplicate payments. Saving money for the company.
- Audited internal customers in People Soft training, researched and issued payments
Education
BBA - Business Administration And Management
Saint Leo University
Saint Leo, FL04.1996
Skills
- Customer Service and contract-focused
- Team Building Leadership/Work well with others
- Proficient in People-Soft
- Financial Calculations and Analysis
- Creative Problem Solving and Customer relations
- Managed daily processes and functions of financial contracts and agreements
- Data Entry and Effectively meet deadlines
- Accounting-related computer literacy
- Billing Contract Dispute Resolution
- Virtual Customer Service
- Policy, Procedures and Knowledge Management
Timeline
Administrator/Professional Receptionist
BCD Travel
03.2023 - Current
Accounts Payable Specialist and ARC Account
BCD Travel
02.2002 - 2009
ARC Accounting Specialist
BCD Travel
03.1997 - 08.2002
Accounts Receivable Specialist
BCD Travel
2014 - 2020
Accounting Travel and Expense Auditor
BCD Travel
2009 - 2014
BBA - Business Administration And Management
Saint Leo University
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