Jennifer Long
Gilroy
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service & Parts Manager
Johnson Rv/ DBA See Grins RV
Gilroy, CA
04.2013 - 10.2024
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
- Examined records and papers to verify warranty and service contract coverage.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Received, examined and reshelved returned parts.
Service Manager
Happy Daze Rv's
Gilroy
10.2022 - 02.2024
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Addressed customer questions and concerns regarding products and services.
- Maintained records of all customer interactions and transactions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Performed monthly reconciliations of vendor statements against internal records.
- Reviewed and verified invoices for accuracy prior to payment.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Tracked progress on open cases using specialized software tools.
- Completed processing of warranty claims within specified deadlines.
- Responded to emails from customers regarding product questions and complaints.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06-1997
Skills
- Parts Ordering
- Sales Support
- Stock Management
- Invoice Processing
- Goal Setting
- Vendor Relations
- Customer Service
- Ordering parts
- Inventory Management
- Customer Relations
- Returns processing
- Reviewing deliveries
- Administrative Support
- Bookkeeping operations
- Data Entry
- Month-end documentation
- Attention to Detail
- GL reconciliation
- Profit and loss analysis
- Microsoft Excel
- Claims Management
- Accounts Payable & Receivable
- Journal Entries
- Quickbooks
- MS Office
- Call handling
- Appointment Scheduling
- Plan-o-gram creation
- Visual Merchandising
- Storage Organization
- Quick Learner
- Cleaning procedures
- Cash Register Operations
Certification
- QuickBooks
Timeline
Service Manager
Happy Daze Rv's
10.2022 - 02.2024
Service & Parts Manager
Johnson Rv/ DBA See Grins RV
04.2013 - 10.2024
High School Diploma -
Gilroy High School