Jennifer Long
Concord,NC
Summary
Experienced in administrative management, organized and detail-oriented Office Manager with a strong work ethic and expertise in team leadership. Excels at prioritizing projects and multitasking to achieve goals. Methodical team player who values collaboration, utilizing independent decision-making skills and sound judgment to consistently make positive contributions to company success. Committed to enhancing employee engagement and boosting performance by applying training, monitoring, and morale-building abilities to drive results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative / Recieving Clerk
Bass Pro Shops
Concord, NC
11.2024 - Current
Server
Longhorn Steakhouse
Concord, NC
04.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Book Keeper
R.Long Trucking
Concord, NC
01.2016 - 03.2022
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Office Manager
American Service Brands
Charlotte, NC
02.2020 - 11.2021
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw jobs placed in Service Titan and dispatched professional plumbers, HVAC, and electric technician's to jobs.
- Reported to senior management on organizational performance and progress toward goals.
Professional Cleaner
Cleaning Authority
Concord, NC
08.2019 - 01.2020
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Shift Supervisor
Hardees Resturamt
Mount Pleasant, NC
02.2014 - 11.2016
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
GED -
Stanly Community College
Albemarle, NCAssociate of Science - Criminal Justice
Stanly Community College
Albemarle, NCDiploma - Human Services
Stanly Community College
Albemarle, NCSkills
- P>Hospitality service expertise
- P>Stocking and replenishing
- P>Point of sale operation
- P>Cash Handling
- P>Ordering procedures
- P>Organizational skills
- P>Scheduling
- P>Excellent multi-tasking ability
- P>Administrative support
- P>Bookkeeping
- P>Sorting and labeling
Personal Information
Title: Nicole
Timeline
Customer Service Representative / Recieving Clerk
Bass Pro Shops
11.2024 - Current
Server
Longhorn Steakhouse
04.2022 - Current
Office Manager
American Service Brands
02.2020 - 11.2021
Professional Cleaner
Cleaning Authority
08.2019 - 01.2020
Book Keeper
R.Long Trucking
01.2016 - 03.2022
Shift Supervisor
Hardees Resturamt
02.2014 - 11.2016
GED -
Stanly Community College
Associate of Science - Criminal Justice
Stanly Community College
Diploma - Human Services
Stanly Community College