Jennifer Long
Soddy,TN
Summary
A dynamic career spanning over a decade in the aesthetics and beauty industry, I have honed a diverse set of skills encompassing client relations, team leadership, and business management. My expertise ranges from front office coordination and patient care to senior consulting roles, where I have consistently demonstrated an ability to enhance client experiences and drive business growth. My background includes substantial experience in managing customer interactions, sales, and administrative tasks, combined with a strong educational foundation in business and aesthetics. Known for my problem-solving abilities, I am adept at creating welcoming environments, handling client inquiries with discretion, and managing scheduling and inventory with precision. My proactive approach in sales and client education has been recognized through national rankings and positive client feedback. I excel in multitasking and team leadership, fostering environments of continuous learning and improvement. As I continue to advance my knowledge and skills, particularly in laser hair removal, I remain committed to delivering excellence in every facet of my professional journey.
Overview
14
14
years of professional experience
Work History
Studio Operations Lead
Removery
The Woodlands, Texas
11.2024 - Current
- Conduct consultations, drive sales through consultative selling, and educate clients on laser tattoo removal processes
- Demonstrate ethical sales practices, communicate realistic removal expectations, and showcase the value of our services
- Effectively articulate Removery’s financing options to clients
- Partner with the Contact Center and in-studio Laser Associates to ensure seamless and superior client experience
- Maintain detailed client records, manage follow-up processes, and ensure client satisfaction
- Lead studio team in understanding KPIs, targets, and reporting for goal achievement
- Handle administrative tasks, manage bookings, and maintain studio cleanliness
- Engage in community networking, build referral relationships, and participate in brand-wide initiatives
- Representative of company brand, mission, and culture
- Ensure adherence to visual and merchandising brand standards, conduct inventory, and uphold workspace stewardship
Assistant Clinic Manager
Skin Laundry
01.2024 - 09.2024
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- Facilitated smooth clinic operations by overseeing daily administrative tasks, including appointment scheduling and billing procedures.
- Creates a curated client experience
- Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs.
- Uses KPIs and propose action plans to elevate client experience.
- Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic.
Front Office Coordinator
Woodlands Medical Aesthetics Institute
04.2022 - 09.2023
- Warmly greeted clients upon arrival, ensuring a positive first impression and enhancing the overall client experience
- Efficiently answered and screened incoming calls, accurately directing inquiries to appropriate staff members, and handled sensitive information with discretion
- Skillfully scheduled appointments for clients, optimizing the facility's calendar management and contributing to the smooth operation of daily services
- Meticulously maintained records of all incoming and outgoing correspondence, ensuring accuracy and up-to-date client and administrative data
- Managed inventory for skincare and nutraceutical products, ensuring optimal stock levels and contributing to the effective operation of retail aspects
- Successfully engaged in skincare product sales, demonstrating in-depth product knowledge and contributing to revenue generation through personalized client recommendations.
Front Desk Receptionist
Integrated Aesthetics
09.2021 - 03.2022
- Provided a welcoming environment for guests at the front desk, engaging in pleasant conversations and efficiently managing the check-in process to enhance client satisfaction
- Operated a multi-line phone system with proficiency, effectively responding to inquiries and transferring calls to the appropriate departments and personnel
- Demonstrated strong problem-solving skills by quickly resolving customer issues and escalating complex situations to supervisors when necessary
- Implemented and maintained efficient filing systems for files and records, significantly boosting office organization and operational efficiency.
Guest Services/Patient Care Coordinator
Radiance Medical Aesthetics and Wellness
08.2020 - 01.2021
- Developed and initiated treatment plans, including procedures and medications, and communicated continuing care requirements to enhance patient outcomes
- Educated customers on available services, effectively highlighting specific offerings aligned with business goals and service availability, thereby promoting patient awareness and satisfaction
- Efficiently managed the registration process for incoming appointment holders, providing comprehensive intake services to ensure preparedness for requested services
- Demonstrated proficiency in Meevo and Patient Gem software, streamlining patient management and enhancing organizational efficiency
- Delivered exceptional, individualized patient care, working closely with patients to meet their specific needs and enhance their overall experience.
Senior Skin Consultant
Sona Dermatology and Medspa
05.2019 - 03.2020
- Conducted consultations with existing and potential clients to educate them on spa services, tailoring recommendations to their unique needs and preferences
- Provided coverage for front office coordinators as needed, demonstrating flexibility and a collaborative approach to team support and office operations
- Achieved a national ranking within the top 10 for overall sales, showcasing exceptional sales skills and a strong understanding of customer needs
- Played a key role in driving revenue growth and customer satisfaction through strategic service promotion and personalized client engagement
- Developed and maintained strong client relationships, resulting in repeat business and positive word-of-mouth referrals.
Senior Education Consultant| Product Consultant
SEPHORA inside JCPenney
07.2018 - 03.2019
- Led the training of the entire team on new beauty trends and products, ensuring high levels of expertise and up-to-date knowledge across the team
- Drove sales by setting a strong example in customer engagement and product knowledge, motivating the team through leadership and hands-on demonstration
- Hosted special events and beauty talks, enhancing customer engagement and promoting brand awareness and loyalty
- Educated customers on various products and service offerings, providing detailed information and recommendations tailored to their individual needs
- Delivered exceptional customer service, effectively differentiating and promoting the company brand, and enhancing customer satisfaction and loyalty
- Created and maintained visually appealing and effective product displays throughout the store, contributing to an engaging shopping environment.
Business Assistant
R Tyler Green DDS Dental Excellence
03.2012 - 12.2016
- Prepared and presented comprehensive treatment plans to patients, ensuring clarity in procedures and expectations
- Facilitated patient access to treatment financing, guiding them through available options and assisting in the application process
- Assisted hygienists and doctors by seating patients and taking vital signs, supporting patient care and office operations
- Played a key role in office management, including handling insurance payments, following up on delinquent accounts, and overseeing general office needs such as supply procurement and coordinating with external service providers.
Education
Aesthetics Program -
The Facial Room Society
The Woodlands, TX11.2023
High School Diploma -
Bisbee Egeland High School
Bisbee, ND05.1994
Business -
Minot State University
Minot, NDLicensed Laser Hair Removal Technician -
Avante Laser Institute
The Woodlands, TXIn Progress: Senior Technician / Certified Laser Hair Removal Professional (CLHRP) Certificate
Skills
- Client consultations
- Consultative selling
- KPI analysis
- Inventory management
- Administrative oversight
- Customer relationship management
Timeline
Studio Operations Lead
Removery
11.2024 - Current
Assistant Clinic Manager
Skin Laundry
01.2024 - 09.2024
Front Office Coordinator
Woodlands Medical Aesthetics Institute
04.2022 - 09.2023
Front Desk Receptionist
Integrated Aesthetics
09.2021 - 03.2022
Guest Services/Patient Care Coordinator
Radiance Medical Aesthetics and Wellness
08.2020 - 01.2021
Senior Skin Consultant
Sona Dermatology and Medspa
05.2019 - 03.2020
Senior Education Consultant| Product Consultant
SEPHORA inside JCPenney
07.2018 - 03.2019
Business Assistant
R Tyler Green DDS Dental Excellence
03.2012 - 12.2016
Aesthetics Program -
The Facial Room Society
High School Diploma -
Bisbee Egeland High School
Business -
Minot State University
Licensed Laser Hair Removal Technician -
Avante Laser Institute
In Progress: Senior Technician / Certified Laser Hair Removal Professional (CLHRP) Certificate