Jennifer Long
Trussville
Summary
Results-driven Benefits Administrator with a proven track record in benefits program management, regulatory compliance, and employee engagement. Adept at enhancing processes and fostering communication to support organizational goals.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Benefits Administrator
Children's of Alabama Hospital
Birmingham
10.2017 - Current
- Administered employee benefits programs for healthcare staff, ensuring regulatory compliance and effective option communication.
- Ensured HIPAA compliance when handling confidential employee benefits information.
- Conducted audits of vendor invoices against contract terms to verify accuracy prior to payment.
- Responded promptly to employee inquiries regarding benefits coverage and eligibility status.
- Developed communication materials for benefit topics, including open enrollment and wellness initiatives.
- Conducted orientation sessions for new hires to explain employee benefits packages.
- Collaborated with HR teams to enhance benefits administration processes.
- Facilitated communication between staff and insurance providers to resolve benefits inquiries.
HRIS Implementation Specialist
Alabama Thrift Store (contract assignment)
Birmingham
07.2017 - 10.2017
- Managed payroll and benefits conversion from Great Plains to Paylocity.
- Supported troubleshooting efforts for technical issues within systems.
- Conducted training sessions for users on how to use the newly implemented software program.
- Assisted in training staff on new software applications.
- Conducted comprehensive needs analysis to align technology solutions with business objectives.
- Created client rapport to grow profitability.
Human Resources Benefits Specialist
Contract Assignments
Birmingham
08.2016 - 06.2017
- Assisted in resolving employee inquiries regarding benefits plans.
- Checked accuracy and completeness of benefits applications and documents.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Maintained accurate records of employee benefit elections and changes.
- Administered employee benefits programs including health, dental, and retirement plans.
- Coordinated benefits communications and educational materials for staff.
- Collaborated with vendors to resolve benefits-related issues and improve services.
- Conducted benefit orientation sessions for new hires to ensure understanding of options.
- Coordinated with IT department on implementation of HRIS software updates related to benefits management system upgrades.
- Conducted audits of payroll deductions to ensure accuracy of contribution amounts into retirement plans.
Human Resources Specialist
Eternal Word Television Network
Birmingham
03.2012 - 07.2016
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Created training materials for new hires and provided orientation sessions.
- Conducted exit interviews to gather feedback on employee experiences and retention challenges.
- Collaborated with leadership to design employee engagement strategies and programs.
- Established and generated various reports to verify HR compliance.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Assisted with budget preparation for HR-related expenses, including training, benefits, and employee programs.
- Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ04-2005
Samford University
Birmingham, Alabama, AL11-1991
Skills
- Benefits administration expertise
- Benefits program management
- Benefits processing
- Audit processes
- Regulatory and HIPPA compliance
- Employee engagement
- HRIS proficiency
- Microsoft Office Suite
- Excellent communication
- Multitasking
- Engagement activities
- Continuous improvement mindset
- Time management proficiency
- Team collaboration
- Attention to detail
Certification
Licensed Producer of Health and Life Insurance
Timeline
Benefits Administrator
Children's of Alabama Hospital
10.2017 - Current
HRIS Implementation Specialist
Alabama Thrift Store (contract assignment)
07.2017 - 10.2017
Human Resources Benefits Specialist
Contract Assignments
08.2016 - 06.2017
Human Resources Specialist
Eternal Word Television Network
03.2012 - 07.2016
Bachelor of Science - Business Management
University of Phoenix
Samford University