Jennifer Lopes
Management/Event Manager/Sales/Retail/animal husbandry/vet assistant
Roxbury,CT
Summary
I've always had excellent work ethic. I am a dedicated worker.
Loyal and hard working. I am very good at targeting a potential Sale and very good at closing a Sale. I am known to develop close customer relationships with my all my customers leading to many return sales and customer loyalty.
Overview
36
36
years of professional experience
Work History
Event Manager Bj's Wholesale Club
Advantage Solutions Sales And Marketing
North Haven, CT
06.2019 - 08.2019
- Streamlined event planning processes by implementing efficient project management strategies.
- Worked with Store Managers on the daily needs during pandemic
- scheduled staff for weekly hours
- set up payroll
- worked on marketing projects daily
- attended weekly team meetings with District manager
- Daily operations.
Full Time Team Lead Costco Tyson Road Shows
Advantage Solutions Sales And Marketing
Traveled In Territories Of CT,MA,NY,NJ,PA
10.2015 - 08.2019
- Set up a superior sales techniques for our Super road show events and broke sales record that had been set for many years in San Francisco California .
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Cashier
Home Depot
New Milford, CT
07.2013 - 09.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Store manager Asked me to become management after reviewing my training testing scores being at 100%.
Warehouse 3am Worker Cashier Promoted to Team Lead
Big Lots Stores, Inc.
New Milford, CT
01.2012 - 09.2013
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Unloaded Trucks to production line organized deliveries by departments. Stocked shelves early mornings prior to store opening stayed with fast paced timelines.
- set up planograms and set wall reworks for planograms
Event Manager Costco
Advantage Solutions Sales And Marketing
Brookfield, CT
09.2019 - 12.2024
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of vendors.
- Managed budgets , ensuring cost-effective event execution.
- Daily Operations.
- scheduled product demonstrator's to each vendor.
- open and closing of daily operation's .
- trained product demonstrators in sales and daily procedures.
- Attended weekly teams meetings
- worked with District Manager on weekly sales reports.
- purchased all food and products for daily demonstrations .
- ordered weekly supplies for events.
Brand Ambassador Mars Pet Products Nutro Brand
Advantage Solutions Sales And Marketing
Traveled To Pet Co,PetSmart CT And NY Territories
08.2013 - 09.2015
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Was praised daily by Store Managers for raising sales and awareness resulting in many return purchases.
- Was recognized as a Top performer.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Store Manager (started as Nutritional Specialist)
Hubbards Cubbard Pet Store/Animal Fair
Danbury CT., Ridgefield CT. And New Milford CT.
1988.Aug - 2011.Sep
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ran Exotic Bird Program and participated in over night hand feeding program.
- Set up aquariums in guest homes,ran the breeding program for smalls and aquatics.
- Ordered and hand picked our reptiles and aquatic species Freshwater, brackish fish and saltwater fish from our distributors.
- Ordered our large and small exotic birds from our florida breeders and picked them up from bradley airport quarantined them before bringing them instore. Purchased our Budgies from New Milford Breeder.
- Did Large Bird Grooming talons wing trims for safety.
- Was training by Dr. Giddings in exotic bird health care ,wellness plan and sick treatments. Flushing of the crop and breast antibiotic injections.
- Animal husbandry care.
- Trained in Nutrition dogs ,cats, small animals,large animals,reptiles,birds and fish.
- I helped the Hubbards Sell the business and stayed on to train the New Owner how to run a High End exotic Pet Store.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Interacted well with customers to build connections and nurture relationships.
- Developed strong client relationships through consistent communication and attentive service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
High School Diploma -
Danbury High School
Danbury, CT06.1989
Skills
- Team Leadership and Supervision
- Cross-Functional Teams Leadership
- Event Sales
- Budget Management
- Operations Oversight
- File Management
- Vendor Management
- Team Mentorship
- Staff Oversight
- Event Marketing
- New Business Development
- Records Maintenance
- Continuous Improvement
- Brand Awareness
- Talent Recruitment
- Deadline Management
- Budget Development
- Supplier Relations
- Project Oversight
- Schedule Management
- Transportation and Logistics Planning
- Company Branding
- Budgeting and Finance
- Business Growth
- Health and Safety Service Regulations
- Event Billing
- Expense Control
- Food Service Knowledge
- Travel Coordination
- Guest Relations
- Supply Management
- Event Planning
- Decision Making
- Train Employees
- Order Supplies
- Control of Expenses
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Okta Verify
- Records Management
- Project Management
- Food Service Regulations
- Microsoft Word
- Paradox CEM
- Active Listening
- Marketing and Promotional Materials
- Managing Live Events
- Event Type Coordination
- Time Management
- Vendor Service Coordination
- Critical Thinking
- Selling Event Products and Services
- Continuous Improvements
- Complex Problem-Solving
- Client Requirements
- Event Type Planning
- Cash Register Operations
- Shrink Minimization
- Equipment Maintenance
- Public Safety and Security
- Oversee Program Operations
- Providing Feedback
- Learning Strategies
- Instructing
- Judgment and Decision-Making
- Negotiation
- Managing Events Start to Finish
- Apple Iphone New generation
Timeline
Event Manager Costco
Advantage Solutions Sales And Marketing
09.2019 - 12.2024
Event Manager Bj's Wholesale Club
Advantage Solutions Sales And Marketing
06.2019 - 08.2019
Full Time Team Lead Costco Tyson Road Shows
Advantage Solutions Sales And Marketing
10.2015 - 08.2019
Brand Ambassador Mars Pet Products Nutro Brand
Advantage Solutions Sales And Marketing
08.2013 - 09.2015
Cashier
Home Depot
07.2013 - 09.2013
Warehouse 3am Worker Cashier Promoted to Team Lead
Big Lots Stores, Inc.
01.2012 - 09.2013
Store Manager (started as Nutritional Specialist)
Hubbards Cubbard Pet Store/Animal Fair
1988.Aug - 2011.Sep
High School Diploma -
Danbury High School