Jennifer Lopez
Kyle,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Services
Costco Wholesale
03.2023 - Current
- My role as a Member service at Costco wholesale is to guide members for what they are looking for or guide them to membership desk
- I also check receipts at the exit door for any under charge or double charge item
- If any member needs a manager we are responsible to call management to the exit door or entrance.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Medical Office Assistant
Gateway Community Health Center
01.2021 - 12.2021
- My job role as a Medical Office Assistant was to triage, take vitals, document in patients chart, make patient's appointment, do EKG on patients, out patient with lab orders, Assisting high quality patient care, Administered immunization, HIPPA, and Helping out other providers
- I have done finger punctures, and other minor medical procedures
- We would use telehealth and I would ask patient to confirm name and Date of Birth, or if anything has changed since last visit example: medications, health medical or any new documentation, and also ask if same address was still the same.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Teller
IBC Bank
03.2019 - 02.2020
- I work at IBC as a teller
- My job is to give great customer service, sell products and to always keep everything professional
- I have experience in cash handling and know my basic math
- There was a few times they taught me how the vault work
- I have great communication with people.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
Sales Associate
Stripes Convenience Stores
08.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Dollar General
02.2017 - 04.2017
Education
Certifications - Medical Office Assistant ,Medical Administrative
South Texas Training Center
Laredo, TX06.2021
Certification - Phlebotomy
South Texas Training Center
Laredo06.2021
High school diploma or GED -
Gateway academy charter high school
05.2016
Skills
- Sales Associate (Less than 1 year)
- Bank Teller
- Cash Handling
- Cashier Customer Service
- Customer Service
- Credit Union
- Excel (1 year)
- Powerpoint (1 year)
- Microsoft Word
- Typing
- Communication Skills
- Medical Scheduling
- Insurance Verification
- Triage
- Experience Administering Injections
- Medical Office Experience
- Venipuncture
- Vital Signs
- Phlebotomy
- Documentation review
- Patient Care
- Computer Skills
- EMR Systems
- HIPAA
- Cash handling (1 year)
- Policies and Procedures Adherence
- MS Office
- Money Handling Abilities
- LiveChat Messaging
- Account Updating
- Call Center Operations
- Product Knowledge
- 40 Wpm Typing Speed
- Administrative and Office Support
- Teamwork and Collaboration
- Sales Transactions
- Data Entry
- Product Sales
- Medical Terminology Knowledge
- Microsoft Office
Certification
- Phlebotomy Technician certification, 03/01/21, 03/01/23
- Medical Administrative Assistant, 03/01/21, 03/01/23
- CPR Certification, 12/01/20
- Certified Medical Assistant, 03/01/21, 03/01/23
Languages
English
Spanish
Timeline
Member Services
Costco Wholesale
03.2023 - Current
Medical Office Assistant
Gateway Community Health Center
01.2021 - 12.2021
Teller
IBC Bank
03.2019 - 02.2020
Sales Associate
Stripes Convenience Stores
08.2017 - 02.2018
Sales Associate
Dollar General
02.2017 - 04.2017
Certifications - Medical Office Assistant ,Medical Administrative
South Texas Training Center
Certification - Phlebotomy
South Texas Training Center
High school diploma or GED -
Gateway academy charter high school
- Phlebotomy Technician certification, 03/01/21, 03/01/23
- Medical Administrative Assistant, 03/01/21, 03/01/23
- CPR Certification, 12/01/20
- Certified Medical Assistant, 03/01/21, 03/01/23
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