Jennifer Lopez
Memphis,TN
Summary
Experienced Account Manager at Supreme Staffing with a strong background in relationship building and customer service. Enhanced client satisfaction and retention through strategic account management and effective communication. Proficient in data-driven decision-making and team training, resulting in significant improvements in team productivity and client base expansion. Committed to excellence and teamwork.
Overview
4
4
years of professional experience
Work History
Account Manager
Supreme Staffing
03.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting to enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed up to two accounts, ensuring timely communication and effective problem resolution.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Conducted regular site inspections at Milwaukee facilities to ensure compliance with regulatory requirements and company standards.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
Assistant
ROYAL BEE BEAUTY
11.2020 - 02.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Developed and maintained filing systems to facilitate easy access to information.
- Trained and supervised employees on office policies and procedures.
Education
High School Diploma -
Collegiate School of Memphis
Memphis, TN05.2019
Skills
- Team Training
- Customer Service
- Account oversight
- Internet savvy
- Documentation And Reporting
- Data-driven decision-making
- Relationship Building
- Onboarding and Orientation
- Excellent Communication
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Supreme Staffing
03.2022 - Current
Assistant
ROYAL BEE BEAUTY
11.2020 - 02.2021
High School Diploma -
Collegiate School of Memphis
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