Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Jennifer Lopez

Woodbridge,VA

Summary

Proactive Front Desk Receptionist with extensive experience in managing high-volume phone calls, scheduling appointments, and handling sensitive information. Skilled in customer service, cash handling and administrative support. I am known for team collaboration, and maintaining organized skills. I am someone who is always willing to learn and thrive. I am someone who is motivated and determined to her job. I do have a lot of experience when it comes to customer service as I have been working since at a really young age. I always try to put my all into the job and always try to grow within in the company.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Dominion Fertility
01.2023 - Current
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Front Desk Receptionist

Bristow Pediatrics
11.2021 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Front Desk Receptionist

Grace Health Services
03.2021 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Front Receptionist

Nouvelle Nails and Spa
12.2019 - 04.2020
  • I would check patients in-out and as well as collect payment up front.
  • I would make sure that everything was nice and neat at the end of the night/prepared for the following day.
  • Scheduled appointments accurately, reducing scheduling conflicts and cancellations.
  • Managed office supply inventory effectively by ordering necessary items in a timely manner.
  • Assisted in training new receptionists on company policies and procedures, fostering a supportive work environment.
  • Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
  • Resolved guest complaints professionally, leading to increased client satisfaction rates.
  • Collaborated with team members to maintain optimal office functionality and workflow.
  • Enhanced customer satisfaction by promptly greeting visitors and addressing their needs.

Education

High School Diploma -

George C Marshall
Tysons Corner, VA
06.2019

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Team Collaboration
  • Verbal and written communication
  • Scheduling appointments
  • Call Routing
  • Call forwarding
  • Mail handling
  • Inventory Control
  • Mail distribution
  • Call Answering and Routing
  • Multi-Line Phone Systems
  • Basic Math
  • Records Management
  • Bank Deposits
  • File Organization
  • Sensitive information handling

Hobbies

I am someone who enjoys working out. I enjoy being outside in the natural rather if it's for a few minutes or the whole day. I do also enjoy cooking, I recently just learned how to cook and love making absolutely everything and anything!

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Dominion Fertility
01.2023 - Current

Front Desk Receptionist

Bristow Pediatrics
11.2021 - 12.2022

Front Desk Receptionist

Grace Health Services
03.2021 - 11.2021

Front Receptionist

Nouvelle Nails and Spa
12.2019 - 04.2020

High School Diploma -

George C Marshall

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Jennifer Lopez