Jennifer Lopez
Stillwater
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Ocean Dental
03.2024 - Current
- Greet and check in patients in a friendly manner.
- Answer and respond to telephone calls with professionalism and according to office policy; respond to voice mail messages timely.
- Complete appointment confirmations in a timely manner and adjust the schedule accordingly to maintain a smooth patient flow.
- Resolve scheduling conflicts by filling canceling and rescheduling appointments to assure schedule remains full.
- Obtain needed referral information from referred doctors.
- Maintain a clean and well-organized office.
- Perform other duties as required to support the team
- Verify insurance eligibility and benefits
- Greeting patients, answering telephones, scheduling, and confirming appointments
- Assist new patients in filling out the Updated Patient Forms.
- Review patient's forms/questionnaire and input in the Ipad.
- Answer patient's appointment/billing-questions.
- Scan all patients' updated health history forms into SmartDocs
- Collect payment from patients at check-in/checkout time
- Cash handling
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Server Trainer
Hatch
12.2023 - 06.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Worked closely with bartenders on drink recommendations helping to increase beverage sales.
Translator and Interpreter
Chick-fil-A
12.2023 - 03.2024
- Translated documents from English to Spanish.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Provided verbal summaries of non-English documents for immediate use.
- Contributed to the successful completion of cross-cultural projects by collaborating with diverse teams as a language expert.
- Interpreted conversations between foreign language-speaking clients and others.
- Maintained message content, tone, and emotion as closely as possible.
- Developed strategies to perform accurate and consistent translations.
Server
Chico's Mexican Grill And Cantina
03.2023 - 10.2023
- Provided excellent service by creating a warm and welcoming environment
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Clinical Shadower
Modern Endocrine
01.2023 - 04.2023
- Answered several calls & voicemails per hour to help customers with their questions and concerns
- Had an excellent attendance record and was always on time for work
- Shadowed and assisted physicians that conducted interviews with patients to obtain medical information, measurements of weight and height, and vital signs.
FOH/Team Member
Chick-fil-A
01.2021 - 08.2021
- Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff. Including wiping tables, placing trash in receptacles, and Re-Stocking Sauces, Napkins, Bags, Cutlery, Straws, Etc
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
BOH Team Member
Chick-fil-A
11.2020 - 01.2021
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Assisted with training new BOH staff members on established processes and goals.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Education
Certificate - Esthetician
Central Oklahoma College
14820 Serenita Ave, Oklahoma City, OK 7313411.2022
Diploma -
Stillwater High School
1224 N Husband St, Stillwater OK, 7407505.2021
Certificate - Health Careers
Meridian Technology Center
1312 S Sangre Rd, Stillwater OK, 7407405.2021
Skills
- Fluent in Spanish & English (Bilingual)
- Accurate Translation
- Critical Thinking
- Cultural Awareness
- Client Relationship Building
- Health & Safety Management
- Microsoft Office 365, Word,Excel, PowerPoint, Publisher
- Data entry
- Organizational Skills
- Customer service
- Creative problem solving
- Cash handling accuracy
- Effective Time Management
- Leadership Development
- Continuous learning mindset
- Self Motivation
- Adaptability and Flexibility
- Diverse learners support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Certified Phlebotomy Technician
- Certified Clinical Medical Assistant
- Certified Medication Administration Technician
- Completion of WORKKEYS
- OTHER Accomplishments: Basic Life Support Provider (CPR & AED Program)(11/25/2019- 2021)
- Heartsaver First Aid (01/22/2020- 2021)
Timeline
Office Assistant
Ocean Dental
03.2024 - Current
Server Trainer
Hatch
12.2023 - 06.2024
Translator and Interpreter
Chick-fil-A
12.2023 - 03.2024
Server
Chico's Mexican Grill And Cantina
03.2023 - 10.2023
Clinical Shadower
Modern Endocrine
01.2023 - 04.2023
FOH/Team Member
Chick-fil-A
01.2021 - 08.2021
BOH Team Member
Chick-fil-A
11.2020 - 01.2021
Certificate - Esthetician
Central Oklahoma College
Diploma -
Stillwater High School
Certificate - Health Careers
Meridian Technology Center
- Certified Phlebotomy Technician
- Certified Clinical Medical Assistant
- Certified Medication Administration Technician
- Completion of WORKKEYS
- OTHER Accomplishments: Basic Life Support Provider (CPR & AED Program)(11/25/2019- 2021)
- Heartsaver First Aid (01/22/2020- 2021)
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