Jennifer Lopez
Lebanon,United States
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliveCollaborates with manufacturers to create the best product plans and boost sales revenue.
Overview
20
20
years of professional experience
Work History
Sales Consultant
Southern Glazer's Wine and Spirits
Indianapolis, IN
06.2024 - Current
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Established long-term relationships with key contacts at client companies.
- Worked with fellow sales team members to achieve group targets.
- Prepared and delivered appropriate presentations on products and services.
- Addressed customer questions and concerns regarding products and services.
- Participated in regular training sessions on new products, services, and industry trends.
- Reset store displays for special events and seasonal merchandise changes.
Merchandiser
Southern Glazer's Wine and Spirits
Indianapolis, IN
06.2023 - Current
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Bakery Manager
Kroger
Avon, IN
11.2022 - 06.2023
- Maintained clean, adequately stocked, and organized store by streaming daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Wine Steward
Kroger
Avon, IN
10.2021 - 11.2022
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- increased sales significantly by upselling higher-end products to customers.
- Answered customers questions, recommended items, and recorded order information.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Stock Clerk
Kroger
Avon, IN
02.2019 - 10.2021
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Conducted periodic inventory inspections and reported out-of-stock items
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Conducted inventory and restocked items throughout the day.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Maintained stockroom records and generated reports for management.
Scanner
United Community Managment
Coral Springs, FL
05.2016 - 05.2018
- Established and managed document distribution matrix and document control register.
- Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Coordinated document exchange between departments, contractors,suppliers and customers.
- Checked accuracy and completeness of documents to identify deficiencies and recommended corrective actions.
Customer Service Associate
Publix
Hollywood, FL
09.2012 - 05.2016
- Investigated and resolved customer inquiries and complaints quickly.
- implemented and developed customer service training processes.
- Developed customer service policies and procedures to meet and company information.
- Answered constant flow of customers requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Clarified customers issues and determined root cause of problems to resolve product or service complaints.
Stock Clerk
Publix
Davie, FL
02.2005 - 09.2012
- Rotated inventory from oldest to newest to maintain fresh stock.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Faced products on shelves and displays to meet company policies.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Education
High School Diploma -
Davie Academy High
Davie, FL05.2003
Skills
- Friendly and Outgoing
- Display Resetting
- Problem Solving
- Clear Communication
- Organization and Prioritization
- Independent Decision Making
- Team Collaboration
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
06.2024 - Current
Merchandiser
Southern Glazer's Wine and Spirits
06.2023 - Current
Bakery Manager
Kroger
11.2022 - 06.2023
Wine Steward
Kroger
10.2021 - 11.2022
Stock Clerk
Kroger
02.2019 - 10.2021
Scanner
United Community Managment
05.2016 - 05.2018
Customer Service Associate
Publix
09.2012 - 05.2016
Stock Clerk
Publix
02.2005 - 09.2012
High School Diploma -
Davie Academy High
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