Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Lopez

Brownsville,Texas

Summary

Seasoned Program Trainer with background in designing and implementing comprehensive training programs and leadership skills. Strengths include developing effective learning materials, enhancing employee performance, and driving productivity improvements through strategic training initiatives. Proven ability to identify gaps in skills or knowledge, formulate targeted training plans, and monitor progress to ensure goals are reached. Consistently successful in improving team capabilities and efficiency.

Overview

8
8
years of professional experience

Work History

Program Trainer

Upbring Loma Alta Children’s Shelter
Brownsville, TX
12.2019 - Current
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
  • Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
  • Educated, coached, and mentored 2000+ new hires in multiple positions.
  • Identified and communicated to management regarding areas needing additional training.
  • Generated and distributed reports to effectively demonstrate training department progress.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external ORR audits to confirm compliance with applicable policies and regulations.
  • Led independent ORR audits with precision, delivering effective and compliant results.
  • Supervised and led the department independently, fulfilling both personal and lead responsibilities.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Assisted managing practical action plans to respond to audit discoveries and compliance violations.

Service Coordinator

Tropical Texas Behavioral Health
Brownsville, TX
05.2019 - 11.2021
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Identified and contacted appropriate community resources on behalf of clients.
  • Established quality standards for service team members and evaluated progress.
  • Ensured clients obtained essential health resources through high-quality service.
  • Identified gaps in current services and developed relationships with potential providers, charitable organizations, schools, and government agencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Team Lead

TAMUK Health and Wellness Center
Kingsville, TX
08.2017 - 08.2018
  • Led and supervised the wellness team to enhance student wellness initiatives on campus.
  • Led a team to successfully conduct health and wellness events, fostering student awareness and participation.
  • Managed team interactions by serving as the designated point of contact, fostering clarity and alignment.
  • Oversaw staff operations at the wellness center, delegating tasks effectively.
  • Conducted weekly team check-ins to monitor progress and address challenges.
  • Advanced student wellness by implementing health initiatives across campus.
  • Partnered with departmental leaders to ensure the accurate and timely delivery of key information to the student body.

Education

Master of Science - Sociology

Texas A&M University Kingsville
Kingsville, TX
08.2018

Bachelor of Arts - Psychology

Texas A&M University Kingsville
Kingsville, TX
05.2017

Skills

  • Policy Analysis
  • Compliance Management
  • Presentation and Demonstration
  • Planning and Coordination
  • CPR Certified Instructor
  • Public Speaking
  • CPI Certified Instructor
  • Policy Management
  • Team leadership
  • Data reporting
  • Report generation
  • Team management

Timeline

Program Trainer

Upbring Loma Alta Children’s Shelter
12.2019 - Current

Service Coordinator

Tropical Texas Behavioral Health
05.2019 - 11.2021

Team Lead

TAMUK Health and Wellness Center
08.2017 - 08.2018

Master of Science - Sociology

Texas A&M University Kingsville

Bachelor of Arts - Psychology

Texas A&M University Kingsville

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