Jennifer Lopez
Dallas
Summary
Dedicated and customer-focused retail professional with 4 years of hands-on experience in fast-paced retail environments. Proven track record of delivering excellent customer service, driving sales, and supporting day-to-day store operations. Skilled in inventory management, team collaboration, and resolving customer issues efficiently. Known for a strong work ethic, attention to detail, and a positive attitude. Eager to take on new challenges and grow into roles with increased responsibility, with a long-term goal of developing leadership and management skills in the retail or service industry
Overview
4
4
years of professional experience
Work History
Mentor
260 Sample Sale
06.2025 - Current
- Served as a role model for professionalism, integrity, and dedication within the work place.
- Enhanced associate performance by providing personalized guidance and support.
- Offered constructive feedback to associates, enabling them to refine their skills and enhance their potential.
- Collaborated with fellow leaders to exchange best practices, ensuring continuous improvement of mentoring strategies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash and card transactions to complete customer purchases.
Stock Associate
260 Sample Sale
06.2024 - 06.2025
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Expedited incoming shipments by unloading trucks and processing shipment.
- Merchandising product onto racks for floor set up.
- Updated merchandise pricing to match new values and special promotional rates.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
Sales Associate
260 Sample Sale
06.2024 - 12.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Recommended complementary purchases to customers, increasing revenue.
- Performed card transactions to complete customer purchases.
- Successfully sign customers up for the loyalty program.
Merchandise Lead
American Eagle Outfitters
05.2023 - 07.2024
- Optimized store layout for a seamless shopping experience, maximizing customer engagement and sales conversions.
- Established performance metrics to evaluate team success in achieving sales targets and providing excellent service.
- Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
- Resolved conflicts between employees promptly and professionally, fostering a supportive workplace culture that values open communication.
- Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
- Assisted customers in locating desired items, offering suggestions based on their preferences to drive additional sales opportunities.
- Ensured compliance with company policies and procedures while maintaining high standards of cleanliness throughout the store.
- Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
- Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
- Boosted employee morale through regular recognition programs, reinforcing positive behaviors and promoting teamwork.
- Provided ongoing training and development opportunities for staff members, enhancing their skills in areas such as customer service techniques, product knowledge, and merchandising best practices.
- Increased merchandise sales by implementing strategic product placement and visually appealing displays.
- Mentored junior team members, fostering a positive work environment and boosting productivity.
- Reviewed customer feedback to identify trends and improve product selection.
- Processed shipment early morning and overnights.
- Key holder for the morning and overnight team.
Senior Brand Ambassador
American Eagle Outfitters
01.2022 - 04.2023
- Cultivated a loyal consumer base by consistently delivering high-quality experiences that aligned with brand values.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Cashier
Taco Bell
10.2022 - 01.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Lead Cashier
Pet Supplies Plus
05.2022 - 06.2022
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Sales Associate
American Eagle Outfitters
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High school diploma -
Woodrow Wilson High School
Dallas, TX05.2023
Skills
- Retail Sales
- Organization
- Merchandising
- Organization
- Customer Service
- Time management
- Teamwork and collaboration
- Effective leadership
- Problem-solving
- Critical thinking
- Feedback delivery
- Product knowledge
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Mentor
260 Sample Sale
06.2025 - Current
Stock Associate
260 Sample Sale
06.2024 - 06.2025
Sales Associate
260 Sample Sale
06.2024 - 12.2024
Merchandise Lead
American Eagle Outfitters
05.2023 - 07.2024
Cashier
Taco Bell
10.2022 - 01.2023
Lead Cashier
Pet Supplies Plus
05.2022 - 06.2022
Senior Brand Ambassador
American Eagle Outfitters
01.2022 - 04.2023
Sales Associate
American Eagle Outfitters
11.2021 - 01.2022
High school diploma -
Woodrow Wilson High School
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