Jennifer Lopez
Huntington Park,CA
Summary
I am a certified Medical Assistant, looking for an environment where I am able to learn and perform the skills that I accomplished during my time in school. I am excited to put my skills and qualities to work to be able to help those in need.
Overview
2
2
years of professional experience
Work History
Dental Front Office Receptionist
Yehowa Medical Services
09.2024 - Current
- Minimized missed appointments through consistent reminder calls to confirm upcoming visits or reschedule if necessary.
- Check insurance eligibility and patient pricing
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival and providing them with relevant paperwork
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Greeting and checking in patients at scheduled time.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Shipping & Receiving
Spectrum Alloys LLC
04.2023 - 09.2023
- Inventory
- Emailed buyers and sellers
- Learned scrap metal material
- Made contracts for buyers and sellers
- Answered phone calls
- Copies
- Faxing
- Filing
Education
Medical Assistant - undefined
Downey Adult School
Downey, CA09.2023
High School Diploma - undefined
Linda Esperanza Marquez High School
Huntington Park, CA06.2020
Skills
- Injections
- BLS
- Venipunctures
- Vital Signs
- Capillary Punctures
- EKG
- Specimen Collections
- Urinalysis
- Snellen/Ishihara Test
- Kareo scheduling system
- Ledger card
- Bandaging
- Team leadership
- Ear Irrigation
- Eye lavage
LANGUAGES
English
Spanish
Timeline
Dental Front Office Receptionist
Yehowa Medical Services
09.2024 - Current
Shipping & Receiving
Spectrum Alloys LLC
04.2023 - 09.2023
Medical Assistant - undefined
Downey Adult School
High School Diploma - undefined
Linda Esperanza Marquez High School
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