Jennifer Lopez
Conroe,United States
Summary
Dynamic leader with seven years of experience in the food industry, demonstrating a strong commitment to excellence and a results-driven approach. Exceptional communication skills foster positive customer relationships and enhance retention, while proven leadership abilities and effective multitasking ensure smooth operations in fast-paced environments. Detail-oriented and collaborative, consistently contributing to team success while upholding high service standards. A passion for driving operational efficiency and delivering outstanding customer experiences is at the forefront of professional endeavors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Cava Grill
01.2022 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service excellence.
- Developed schedules to maximize labor efficiency while meeting business needs.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Oversaw compliance with health and safety regulations, enhancing overall store safety standards.
- Cultivated a positive work environment that promoted teamwork and employee engagement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant General Manager
Panera bread
09.2021 - 01.2022
- Develop the café team to help them execute flawless service.
- Preparing sales reports.
- Managing the financial aspects of the cafe, including food and labor costs.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction and retention.
- Collaborated with cross-functional teams to enhance customer experience initiatives and service offerings.
- Developed training materials that improved onboarding processes for new hires in customer support roles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant General Manager
Popeyes
04.2018 - 01.2022
- Assisted with making schedules and product orders.
- Hiring candidates and training for various positions throughout the store.
- Interviewing
- Worked together as a team to promote optimal customer service.
- Increased sales and customer satisfaction.
- Handled money daily.
- Managed inventory systems, ensuring optimal stock levels and minimizing waste.
- Improved supply chain management, resulting in reduced lead times and inventory costs.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Trained new employees on product knowledge and customer service techniques.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Study Program -
Conroe High School
Conroe, TexasSkills
- Team management
- Efficient time management
- Meticulous attention to detail
- Bilingual support specialist
- Analytical problem solving
- Effective communication
- Customer service and engagement
Certification
- Servsafe (2019-12 - Present)
- Food handlers certificate (2019-06 - Present)
LANGUAGES
English Full Professional Proficiency
Spanish Full Professional Proficiency
Timeline
Assistant Store Manager
Cava Grill
01.2022 - Current
Assistant General Manager
Panera bread
09.2021 - 01.2022
Assistant General Manager
Popeyes
04.2018 - 01.2022
Study Program -
Conroe High School
INTERESTS
workout, Cooking, Music