Jennifer Lopez-Nava
Tomball
Summary
Proactive and customer-focused, I excelled at HEB by enhancing customer satisfaction and streamlining checkout processes. Demonstrated exceptional cash handling accuracy and a strong work ethic, significantly reducing transaction errors. Skilled in customer service and loss prevention, I fostered repeat business and minimized stock discrepancies, contributing to a positive shopping environment.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
HEB Grocery Store
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Klein High School
16715 Stuebner Airline Klein, 7737906-2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Product restocking
- Refunds and exchanges
- ID verification
- Loss prevention
- Liquor regulations and compliance
Languages
Spanish
Limited Working
Timeline
Cashier
HEB Grocery Store
09.2021 - Current
High School Diploma -
Klein High School