Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer LoTempio

Astoria,NY

Summary


Experienced with overseeing salon operations and staff management, ensuring cohesive and productive work environment. Uses leadership and communication skills to maintain high levels of client satisfaction and team performance. Knowledge of industry trends and best practices, driving overall business success.

Overview

26
26
years of professional experience

Work History

Stylist Manager/Key Holder

Dvir
02.2022 - 01.2024
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Developed long-lasting relationships with clients, leading to high levels of repeat business.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Utilized social media platforms for promotion, attracting new clients and increasing brand awareness.
  • Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
  • Improved communication among staff members by initiating regular team meetings focused on problem-solving and open discussions about concerns or suggestions within the salon environment.
  • Recruited talented stylists through targeted job postings aimed at finding individuals who would positively contribute to our team dynamic.
  • Managed administrative aspects of sales by recording inventory, accepting customer payments and inputting daily sales logs.
  • Mentored junior stylists, enhancing their skills and contributing to overall salon success.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Lead Stylist/Assistant Manager

Hair &Co Brooklyn
03.2018 - 02.2022
  • Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
  • Coordinated with makeup artists for special events, creating seamless beauty experiences for all attendees involved.
  • Launched successful promotional campaigns that attracted new clients while retaining existing ones through targeted marketing efforts.
  • Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
  • Mentored junior stylists, sharing expertise in various cutting techniques and color applications.
  • Provided advanced education training sessions to fellow stylists, continually improving the overall skill set of the team.
  • Used variety of hair styling tools and appliances.
  • Introduced new products and tools to the salon''s repertoire, keeping the business current with industry advancements.
  • Reduced client complaints by addressing concerns promptly and professionally, ensuring complete satisfaction before leaving the salon.
  • Educated customers on products to maximize benefits.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Participated in team meetings and staff training sessions.
  • Provided emotional support and companionship to clients.
  • Preserved patient safety by following safety protocols.
  • Assisted management in inventory control, monitoring stock levels of salon products and ordering necessary supplies when needed.
  • Collaborated with fellow stylists to create cohesive looks for fashion shows and events.
  • Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
  • Increased salon revenue by upselling products and services tailored to clients'' preferences.
  • Spearheaded seasonal trend workshops within the salon team, encouraging continuous professional growth among colleagues.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Stylist/Brand Ambassador

Ammon Carver Studio
06.2014 - 06.2017
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Stylist/Sales Lead Keyholder

Ygallery Salon
05.2012 - 05.2014
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Manager/Stylist/Brand Ambassador

Bangs
08.2008 - 06.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Stylist

Capello Salon
05.2005 - 08.2008

Cosmetology Instructor

Marjon School of Beauty
07.2003 - 06.2005

Manager

Supercuts
07.1998 - 05.2005

Education

Associate of Science - Science

Niagara County Community College
Sanborn, NY
05-2009

License of Cosmetology -

Niagara Orleans Boces
Sanborn, NY
06-2000

Skills

  • Client relationship management
  • Salon brand development
  • Innovative thinking
  • Organized scheduling coordination
  • Skilled in innovative cutting practices
  • Proficient in diverse styling approaches
  • Knowledge of color theory concepts
  • Strategic issue resolution
  • Health and safety compliance in salons
  • Candidate evaluation and onboarding
  • Appointment coordination
  • Training staff
  • Staff collaboration
  • Inventory oversight
  • Employee development
  • Revenue growth
  • Business development
  • Team leadership
  • Verbal and written communication
  • Operations management
  • Social media promotion
  • Relationship building
  • Adaptability and flexibility
  • Active listening
  • Effective communication
  • Customer service excellence
  • Cross-functional collaboration
  • Decision-making

Accomplishments

    Goldwell Master colorist

    Oribe Ambassador /Educator

    10 years New York Fashion Week and Mens

    15 years Editorial Ralph Lauren,Randi Rahm,Mari Claire, 2(X)IST,Lacoste

    20 years Education

    20 years in Management/Branding

    25 years color specialist

    27 years in hair Industry doing what I love.

Timeline

Stylist Manager/Key Holder

Dvir
02.2022 - 01.2024

Lead Stylist/Assistant Manager

Hair &Co Brooklyn
03.2018 - 02.2022

Stylist/Brand Ambassador

Ammon Carver Studio
06.2014 - 06.2017

Stylist/Sales Lead Keyholder

Ygallery Salon
05.2012 - 05.2014

Manager/Stylist/Brand Ambassador

Bangs
08.2008 - 06.2012

Stylist

Capello Salon
05.2005 - 08.2008

Cosmetology Instructor

Marjon School of Beauty
07.2003 - 06.2005

Manager

Supercuts
07.1998 - 05.2005

Associate of Science - Science

Niagara County Community College

License of Cosmetology -

Niagara Orleans Boces

Similar Profiles

CREATE PROFILE
Jennifer LoTempio