Jennifer Jadotte

Highly skilled, dedicated and enthusiastic Administrative Professional with more than 20 years of experience managing operations in patient-centric pediatric medical office. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Supervised team of up to 14 clerical and clinical staff members.
• Achieved Level 3 Patient Medical Home Certification from the National Committee for Quality Assurance by completing certification process with accuracy and efficiency.
• Collaborated with team of 4 clinicians in the development of a curbside Covid-19 testing program.
• Designed and launched a Covid-19 vaccine campaign for our patients parents and community members, resulting in dispensing over 3000 vaccines since its inception.
• Assisted practice ownership in applying for and receiving available federal aid during the Covid-19 Pandemic that allowed the business to weather the pandemic.
• Assisted practice ownership in applying for loan forgiveness for PPP loans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled vaccines and other medical supply inventory lists and worked with vendors for product pricing and special orders.
• Liaised between health insurance companies, vaccine companies, medical supply companies, licensing boards, health departments.
• Maintained provider licensing and credentialing data.