Jennifer Lovejoy
Davenport,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Inspector, Packer, Floor Personel
Sterilite Corporation Marathon Staffing
09.2023 - Current
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
- Provided feedback to production team regarding product quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Machine Operator
Sears Seating
08.2018 - 10.2020
- Ran a line that made tractor and semi seats for John Deere, Caterpillar and Mack trucks
- Made sure the seats were sent to their desired department when they came off the line
- Trained new people that came into my department.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Quickly shut down equipment in emergency situations following protocols.
- Suggested specific ideas for process, productivity and safety improvements.
Inspector, Packer
Berry Plastic
08.2017 - 07.2018
- Sorted parts into the appropriate boxes so they could be shipped where they needed to go.
- Upheld codes and regulations governing materials, processes, and procedures.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Provided feedback to production team regarding product quality.
Server
Olive Garden
06.2016 - 08.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Ross' Restaurant
06.2013 - 06.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Nursing
Kirkwood College
Cedar Rapids, IA05.2017
No Degree - Nursing
Blackhawk College
Moline, IL05.2016
High School Diploma -
Pleasant Valley High School
Bettendorf, IA05.2000
Skills
- Quality Control
- Visual Inspections
- Training and Mentoring
- Industry Standards
- Progress Monitoring
- Safety Awareness
- Effective communication
- Continuous improvement
- Customer service
- Teamwork abilities
- Decision-making abilities
- Time management
- Attention to detail
- Product Inspection
- Rejected Materials Disposal
- Good Manufacturing Practices
- OSHA Compliance
- Item Sorting
Timeline
Inspector, Packer, Floor Personel
Sterilite Corporation Marathon Staffing
09.2023 - Current
Machine Operator
Sears Seating
08.2018 - 10.2020
Inspector, Packer
Berry Plastic
08.2017 - 07.2018
Server
Olive Garden
06.2016 - 08.2017
Server
Ross' Restaurant
06.2013 - 06.2016
No Degree - Nursing
Kirkwood College
No Degree - Nursing
Blackhawk College
High School Diploma -
Pleasant Valley High School
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