Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Lovell

Rockwall,TX

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

5
5
years of professional experience

Work History

Account Representative

Pearl Payments
01.2017 - 01.2019
  • Contacted customers to assess satisfaction and current needs.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Kept detailed records of daily activities through online customer database.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Bookkeeper

Moses Bookkeeping
04.2016 - 09.2017
  • Answered all incoming calls, and processed correspondence regarding tax questions or filings
  • Processed financial reports to prepare for tax submission
  • Worked directly with accountant to complete audits, gather tax information, resolve discrepancies
  • Updated confidential banking information with accuracy and speed
  • Completed light errands for office upon request
  • Performed other job-related duties as assigned or required.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Inspected account books and recorded transactions.

Caregiver

Clear Choice Senior Care
  • Assist clients with personal care, including dressing, mobility, administering medication, personal hygiene, eating and transporting to doctor’s appointments
  • Monitor patient medications and update health charts
  • Maintain open communication between families and health care professionals regarding client’s medical and emotional condition
  • Document and report any changes in client’s health status
  • Ensure highest client safety and well-being
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Personal Caregiver

Elderly Caregiver
01.2017 - 01.2018
  • Serve as a personal compassionate caregiver for a chronically ill and elderly client
  • Assist client with daily living activities including changing clothes, diaper and bedding
  • Complete errands such as grocery shopping on client’s behalf
  • Follow care plan, and safety practices
  • Arrange client medications on an easy to follow schedule and laid out to be taken
  • Engage client with gentle activities including working puzzles or reading.

Personal Caregiver

Adolescent Disabled Caregiver
01.2017 - 08.2017
  • Served as a personal compassionate caregiver for an adolescent mentally disabled client
  • Assisted client in dressing for school and arranging in wheelchair
  • Listened to client, provided companionship, and engaged in light activities
  • Picked up items around living space to keep it free of safety hazards.
  • Provided basic grooming and hygiene assistance to patients.

Rehabilitation Technician

Burning Tree Recovery Ranch
01.2014 - 03.2016
  • Obtained information about clients through intake assessment, assist and support clients through recovery and report client adherence to program goals and objectives
  • Maintained confidential records
  • Worked in conjunction with other department staff to administer scheduled program curriculum and other activities
  • Documented behavioral incidents
  • Performed other job-related duties as assigned or required
  • Performed receptionist duties as needed.

Education

HS Diploma -

South Hills High School
West Covina, California

Skills

  • Escalated Calls Management
  • Email Management
  • Customer Needs Assessment
  • Customer Data Confidentiality
  • Scripted Calls
  • Good Listening Skills
  • Call Volume and Quality Metrics
  • Document and Records Management
  • Daily Logs
  • Information Updates
  • Understanding Customer Needs
  • Administrative and Office Support

Timeline

Account Representative

Pearl Payments
01.2017 - 01.2019

Personal Caregiver

Elderly Caregiver
01.2017 - 01.2018

Personal Caregiver

Adolescent Disabled Caregiver
01.2017 - 08.2017

Bookkeeper

Moses Bookkeeping
04.2016 - 09.2017

Rehabilitation Technician

Burning Tree Recovery Ranch
01.2014 - 03.2016

Caregiver

Clear Choice Senior Care

HS Diploma -

South Hills High School

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Jennifer Lovell