Jennifer Lowe
Summary
Patient-focused Radiologic Technologist/Medical Office Assistant with 11 years of experience operating cutting-edge imaging and diagnostic instrumentation. Clear communicator with clarity in assessing physician needs, patient physical position, administration of varying medications and recommendations for post-scan care considerations. Approachable and nurturing system operator with acute awareness of patient comfort level and adaptability in unprecedented scenarios.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Radiologic Technologist/ Medical Office Assistant
First Health Of The Carolinas
06.2020 - Current
- Handles private and confidential information in compliance with hospital policies and procedures.
- Facilitates positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Review physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Minimize patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Serve as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
- Produce high-quality images for accurate, reliable review and interpretation.
- Prepare imaging equipment in alignment with strict safety and hygiene protocols.
- Collaborate with wider healthcare teams to provide comprehensive patient care.
- Greet incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Keep reception area clean and neat to give visitors and patients positive first impression.
- Answer phone promptly and direct incoming calls to correct departments or clinic staff.
- Correspond with clients, patients, and other healthcare providers through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Check patient insurance, demographic, and health history to keep information current.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Organize paperwork such as charts and reports for office and patient needs.
- Transcribe phone messages and relayed to appropriate personnel.
- Notify manager of incidents and potential incidents relating to patients and staff for swift action.
- Greet and interacted with patients to provide information, answer questions and assist with check-in and check-out.
Radiologic Technologist
Bethany Medical Center
05.2014 - 06.2020
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Produced high-quality images for accurate, reliable review and interpretation.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Monitored and adjusted imaging equipment for optimal quality standards.
- Prepared imaging equipment in alignment with strict safety and hygiene protocols.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
- Performed radiographic imaging procedures according to established protocols.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Evaluated images for technical quality and accuracy.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Radiologic Technologist
Randolph Health
02.2015 - 08.2017
- Operated radiologic equipment to produce diagnostic images and films.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Adhered closely to quality control standards in developing and labeling of diagnostic imaging materials.
- Produced high-quality images for accurate, reliable review and interpretation.
- Supported radiologists with performing high-quality interventional procedures.
- Applied contrast media and monitored patient reactions to contrast agents.
- Monitored and adjusted imaging equipment for optimal quality standards.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Prepared imaging equipment in alignment with strict safety and hygiene protocols.
- Performed radiographic imaging procedures according to established protocols.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Prepared and positioned patients for imaging procedures.
- Assisted radiologist in performing special imaging procedures.
- Trained and supervised new radiologic technologists and technicians.
- Communicated test results to physicians and other healthcare professionals.
Unit Secretary/Telemetry Monitor Technician
Cone Health System
05.2012 - 07.2013
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Unit Secretary/Cardiac Monitor Technician
Randolph Health
09.2005 - 05.2012
- Maintained patient confidentiality in line with HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Organized paperwork such as charts and reports for unit and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients and their family members to provide information, answer questions and assist with admission and discharge.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Collaborated with healthcare team to maintain quality patient care.
- Transcribed patient results and entered into office electronic recording system.
- Transcribed physician interpretations to maintain electronic records for cosign by attending doctor.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT11.2023
Associate of Science - Radiography
Randolph Community College
Asheboro, NC05.2014
Associate of Arts - General Studies
Randolph Community College
Asheboro, NC05.2014
Skills
- Radiologic Imaging- X-rays
- Health Education
- Patient Shielding Techniques
- EMR / EHR- Epic and Meditech
- HIPAA
- Quality Control
- Patient Safety
- Insurance Verification
- OSHA Compliance
- Insurance Billing Procedures
- Workload Management
- Medical Records Maintenance
Accomplishments
- Participated in unit-based leadership groups to improve delivery of care and employee relations.
- Trained several student radiologic technologists transitioning to part-time or full-time employee status with Bethany Medical Center.
- Received Safety Coach title for First Health Convenient Care- Asheboro for representing clinic staff in maintaining safety in patient care activities.
Certification
- RT,R (Radiologic Technologist, Registered) American Registry of Radiologic Technologists - May 2024 (registered thru)
- Spirometry/Respiratory Fit Test Certified- June 2022
- CAOHC Certified- December 2020
- Department of Transportation Drug Screen Certified- June 2020
- Breath Alcohol Testing Certified- June 2020
Timeline
Radiologic Technologist/ Medical Office Assistant
First Health Of The Carolinas
06.2020 - Current
Radiologic Technologist
Randolph Health
02.2015 - 08.2017
Radiologic Technologist
Bethany Medical Center
05.2014 - 06.2020
Unit Secretary/Telemetry Monitor Technician
Cone Health System
05.2012 - 07.2013
Unit Secretary/Cardiac Monitor Technician
Randolph Health
09.2005 - 05.2012
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Science - Radiography
Randolph Community College
Associate of Arts - General Studies
Randolph Community College
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