Summary
Overview
Work History
Education
Skills
References
Timeline
Work Availability
Work Preference
Generic

Jennifer Lowry

Peoria,AZ

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Organized with natural relationship-building and leadership talents. Excelled at delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Successful at overseeing all areas of daily operations and known for high productivity and efficient task completion. Excel in communication, problem-solving, and adaptability and strong work ethic and great leadership skills. Dedicated and adaptable professional with a proactive attitude, ability to learn quickly,strong work ethic and effective communication skills. Possesses experience in data entry and money handling. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Senior Collections Representative known for exceptional productivity and efficiency in managing tasks. Skilled in negotiation, account reconciliation, and regulatory compliance, ensuring adherence to all industry standards. Excel at communication, problem-solving, and customer service, leveraging these soft skills to achieve successful outcomes in challenging situations. Committed to maintaining professionalism and integrity while navigating complex collection issues.

Overview

19
19
years of professional experience

Work History

Operations Director

Oasis Volleyball Academy
Peoria, AZ
08.2022 - Current
  • Work with the management team to develop operational goals.
  • Manage daily operations of 17 teams.
  • Assessed and developed business procedures to maximize efficiency
  • Communicate with 30 coaches and parents of 17 teams, approximately 200 players, to cultivate and strengthen lasting client relationships.
  • Communicate clear and consistent messages regarding club goals and vision
  • Schedule facilities to support team members practices
  • Schedule all travel arrangements for out-of-state tournaments.
  • Processed financial obligations to maximize investments.
  • Oversaw the hiring process for new staff members.
  • Prepare staff work schedules and assigned team members to specific duties.
  • Resolve customer complaints promptly and professionally.
  • Negotiate contracts with staff in order to obtain the talent needed to elevate the club.

Senior Collector

Waste Management Company
Phoenix, AZ
03.2006 - 11.2024
  • Collaborated with team members to meet or exceed collection goals.
  • Conducted outbound calls/ took incoming calls using professional telephone etiquette in order to collect past due balances from customers.
  • Received payments and posted amounts to customer accounts.
  • Utilized various computer programs for data entry, account research, and related tasks.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Performed administrative functions for accounts, recorded address changes and purged records.
  • Identified potential risks associated with collection activities and reported findings to management.
  • Maintained accurate records of all collection's activities including payment arrangements, contact notes, and account statuses.
  • Provided guidance and assistance to junior collectors on best practices for successful collections outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Associate of Applied Science - Management

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
01-1993

Skills

  • Staff supervision and time management
  • Drafting of Operational Standards
  • Communications Coordinator
  • Facilities oversight/accounts payable/receivables
  • Schedule coordination, securing facilities, and arranging travel
  • Prioritization and Multi-Tasking
  • Computer literate

References

References available upon request.

Timeline

Operations Director

Oasis Volleyball Academy
08.2022 - Current

Senior Collector

Waste Management Company
03.2006 - 11.2024

Associate of Applied Science - Management

Maricopa Community Colleges, Phoenix College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCompany CulturePersonal development programs
Jennifer Lowry