JENNIFER LOWRY
Consultant
Lakeland,FL
Summary
I am looking for a place where I can exceed and be an asset to a company. Ability Summary I have experience in medical scheduling and customer service along with working with the government. I have the ability to be flexible and patient. My customer service skills are amazing I am empathetic and friendly all while being professional. Listening skills are also important and being compassionate and putting yourself in the other persons shoes. Going above and beyond is one of my strong traits and helping even after the job is complete. I believe in myself and think I am a great choice for any employer.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
22
22
years of professional experience
Work History
Client Onboarding Specialist
Government Services Exchange
Clearwater, FL
02.2023 - 12.2023
- IRS Economic Impact Payment, , None Selected
- CUSTOMERSERVICEREPRESENTATIVE, REMOTEPOSITION
- Take inbound calls
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Managed and resolved incidents according to service agreements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Maintained database by entering new and updated customer and account information.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed and updated account information in company computer system.
- Stored hard copies of data in organized files to optimize retrieval.
- Contacted customers via phone or email to address data inquiries.
- Verified outdated data and implemented necessary changes to records.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Verified confidential or private client information in adherence to state and federal laws.
- Processed customer and account source documents by reviewing data for deficiencies.
Medical Scheduler
All Florida Orthopaedic Associates
Saint Petersburg, FL
03.2021 - 01.2022
- I took calls and created charts for new patients and scheduled appointments for them and existing patients made out bound calls to reschedule appointments sent cases to the correct department for work ins and to verify insurance.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Resolved conflicts between staff members regarding appointment times or availability of services.
- Assisted patients with canceling and rescheduling appointments.
- Followed up with patients and confirmed appointments.
- Coordinated appointments with customers and staff members according to availability.
- Updated patient information in databases and adhered to confidentiality requirements.
- Prevented double bookings and set aside appropriate time in between appointments.
- Routed calls and correspondence to appropriate medical staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
APPOINTMENT SCHEDULING AGENT
PEARL INTERACTIVE NETWORK
Columbus, OH
12.2020 - 09.2021
- Position Taking inbound calls and making outbound calls to doctor's offices for the DEPARTMENT OF VETERANS AFFAIRS scheduling appointments for veterans and faxing referrals and documenting all accounts
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
- Adhered strictly to company policies regarding confidentiality of client information.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Cooperated with public and private organizations and individuals to share mission and objectives.
- Distributed electronic submissions and hard copy materials to promote clients.
Customer Service Representative
Sykes Enterprises, Incorporated
Lakeland, FL
12.2019 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
Packing Handler
FP Property Restoration
Lakeland, FL
02.2019 - 06.2019
- Take complete inventory including photographs of assigned location and input all information in to the company database
- Pack all items and move them to various locations
- Maintain communications .Completevarious
- Inspected products for defects prior to packaging.
- Organized items in boxes according to size, weight, and type.
- Labeled packages with required information such as destination and contents.
- Checked inventory levels and replenished supplies when needed.
- Maintained the cleanliness of the packing area by sweeping and mopping floors.
- Ensured that all safety regulations were strictly followed while operating packing machines.
- Verified accuracy of orders before shipment was released from warehouse facility.
- Completed paperwork associated with packing activities including shipment documentation.
- Monitored work performance to ensure quality standards were met or exceeded.
- Adhered to proper storage techniques when handling fragile items during packaging.
- Assisted in loading trucks with packed goods ready for delivery.
- Wrapped finished products with protective materials prior to boxing them up.
- Tracked inventory levels using computer software programs designed for this purpose.
- Wrapped and packaged items securely to minimize damage during shipping.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Packed items in designated boxes and cartons to fulfill customer orders.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Maintained on-hand inventory of packaging supplies to meet work demand.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Drove overall performance by completing work orders on time.
- Maintained detailed production log identifying materials used, wastage and rejects.
- Examined and inspected containers, materials and products to meet packing specifications.
- Reported defective materials to department supervisors for immediate remediation.
- Obtained, moved and sorted products and materials.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Loaded and unloaded items from machines, carts and dollies.
- Recorded product, packaging and order information on forms and records.
- Transferred packaged product from packaging to recipient or stock.
- Assembled, lined and padded cartons and containers.
- Examined and inspected containers, materials or products to meet quality specifications.
- Unpacked, verified and recorded incoming merchandise or material.
Office Manager
B&B factory outlet
Lakeland, FL
08.2017 - 09.2017
- I was responsible for payroll ordering the furniture,while answering the phone and waiting on customers., LAKELAND, FLORIDA
- Maintain payroll, inventory control, handle multiple phone lines, and provide excellent customer service.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Conducted research projects related to new product development or marketing initiatives.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
Cashier
Burlington Coat Factory
Brandon, FL
07.2008 - 10.2008
- I was responsible for counting my drawer at the beginning and end of my shift
- I also helped in other departments if needed,making sure my area was clean a stocked,Also took care of my customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier
Burlington Coat Factory Department Store
BRANDON, FL
07.2008 - 10.2008
- Handlefinancialtransactions, customerservice, andopening/closingoperationsatmultiplelocations
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
Sales Associate
Dillard's
Broomfield, CO
09.2007 - 12.2007
- My duties included opening and closing,Also counting the money for the drawers
- Unpacking the inventory when it arrived and putting where it belonged
- I was also responsible for assisting with customers and there needs
- I also helped with putting up new displays.
CASHIER
TROPICAL SMOOTHIE
02.2003 - 07.2003
CASHIER
SALESASSOCIATE
02.2003 - 07.2003
Cashier
Tropical SmoothieSmooth Cafe
Lakeland, FL
02.2003 - 07.2003
- COLORADO
- Controlinventory, maintaindisplays, setuppromotionaldisplays, andprovideexcellentcustomer service, Handlefinancialtransactions, provideexcellentcustomerservice, andprepareproductwithincompany guidelines
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
MANUFACTURINGASSOCIATE
DOVER, FL
11.2002 - 03.2003
- Operate various machines through multiple stages of box production and binding, assisting general warehouse operations.
BOXMAKER, WALDEN SPARKMAN
11.2002 - 03.2003
OFFICEASSISTANT
09.2001 - 12.2001
- None Selected
- PLANTCITY, FLORIDA
- Communications, filing, dataentry, andmore.Helpmaintainacleanandsanitaryworkenvironment.
OFFICE ASST
DR DEV
09.2001 - 11.2001
Claim Processor Specialist/Processor
Government Services Exchange
Clearwater, FL
02.2023
- I worked with businesses to process their paperwork to be able to work with the government
- I collected documents and made phone calls to government agencies to resolve issues and I scheduled Zoom meetings and did them with my clients
- Built relationships with the clients I worked with.
Education
GED -
St. Gregory's High School
Murfreesboro, TN10-2021
Skills
- Customer Relations
- Proficient in [Software]
- Documentation Management
- Organizational Skills
- Adaptability
- Adaptability and Flexibility
- Time Management
- Decision-Making
- Problem-Solving Abilities
- Reliability
- Issue Research
- Teamwork and Collaboration
- Written Communication
- Data Analysis
- Active Listening
- Self Motivation
- Program Evaluation
- Team Collaboration
- Interpersonal Communication
- Time Management Abilities
- Relationship Building
- Professionalism
- Professional Demeanor
- Process Improvement
- Excellent Communication
- Multitasking
- Effective Communication
- Attention to Detail
- Continuous Improvement
- Goal Setting
- Team Building
- Task Prioritization
- Interpersonal Skills
- Problem-Solving
Timeline
Client Onboarding Specialist
Government Services Exchange
02.2023 - 12.2023
Claim Processor Specialist/Processor
Government Services Exchange
02.2023
Medical Scheduler
All Florida Orthopaedic Associates
03.2021 - 01.2022
APPOINTMENT SCHEDULING AGENT
PEARL INTERACTIVE NETWORK
12.2020 - 09.2021
Customer Service Representative
Sykes Enterprises, Incorporated
12.2019 - 05.2020
Packing Handler
FP Property Restoration
02.2019 - 06.2019
Office Manager
B&B factory outlet
08.2017 - 09.2017
Cashier
Burlington Coat Factory
07.2008 - 10.2008
Cashier
Burlington Coat Factory Department Store
07.2008 - 10.2008
Sales Associate
Dillard's
09.2007 - 12.2007
CASHIER
TROPICAL SMOOTHIE
02.2003 - 07.2003
CASHIER
SALESASSOCIATE
02.2003 - 07.2003
Cashier
Tropical SmoothieSmooth Cafe
02.2003 - 07.2003
MANUFACTURINGASSOCIATE
11.2002 - 03.2003
BOXMAKER, WALDEN SPARKMAN
11.2002 - 03.2003
OFFICEASSISTANT
09.2001 - 12.2001
OFFICE ASST
DR DEV
09.2001 - 11.2001
GED -
St. Gregory's High School