Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
The Plaza Restaurant
Dumas, Texas
08.2019 - 01.2024
Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
Instructed waiters on how to respond appropriately to customer complaints or inquiries.
Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
Cashier
The Plaza Restaurant
Dumas, Texas
08.2019 - 01.2024
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Issued receipts, refunds, credits or change due to customers.
Delivered high level of customer service to patrons using active listening and engagement skills.
Trained new team members in cash register operation, stock procedures, and customer services.
Hostess Trainer
The Plaza Restaurant
Dumas, Texas
08.2019 - 01.2024
Provided support during peak periods by working directly alongside hostesses at busy times.
Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
Assistant Manager
The Plaza Restaurant
Dumas, TX
08.2019 - 01.2024
Managed customer service inquiries and complaints in a timely manner.
Communicated regularly with customers to gain insights into their needs.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Resolved conflicts between team members in an effective manner.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX
05-2025
High School Diploma -
Dumas High School
Dumas, TX
05-2021
General Studies
Amarillo College
Amarillo, TX
Skills
Bilingual: fluent in Spanish
Quick learner
Reliable
Adaptive
Volunteering
Participation in multiple food/coat drives.
Tutoring
Student Organizations
American Medical Women's Association
UH Health Students Association
Timeline
Waitress Trainer
The Plaza Restaurant
08.2019 - 01.2024
Cashier
The Plaza Restaurant
08.2019 - 01.2024
Hostess Trainer
The Plaza Restaurant
08.2019 - 01.2024
Assistant Manager
The Plaza Restaurant
08.2019 - 01.2024
Bachelor of Science - Biology
University of Houston
High School Diploma -
Dumas High School
General Studies
Amarillo College
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