Jennifer Lozoya
Dumas,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
The Plaza Restaurant
Dumas, Texas
08.2019 - 01.2024
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
Cashier
The Plaza Restaurant
Dumas, Texas
08.2019 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Hostess Trainer
The Plaza Restaurant
Dumas, Texas
08.2019 - 01.2024
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
Assistant Manager
The Plaza Restaurant
Dumas, TX
08.2019 - 01.2024
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved conflicts between team members in an effective manner.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX05-2025
High School Diploma -
Dumas High School
Dumas, TX05-2021
General Studies
Amarillo College
Amarillo, TXSkills
- Bilingual: fluent in Spanish
- Quick learner
- Reliable
- Adaptive
Volunteering
- Participation in multiple food/coat drives.
- Tutoring
Student Organizations
- American Medical Women's Association
- UH Health Students Association
Timeline
Waitress Trainer
The Plaza Restaurant
08.2019 - 01.2024
Cashier
The Plaza Restaurant
08.2019 - 01.2024
Hostess Trainer
The Plaza Restaurant
08.2019 - 01.2024
Assistant Manager
The Plaza Restaurant
08.2019 - 01.2024
Bachelor of Science - Biology
University of Houston
High School Diploma -
Dumas High School
General Studies
Amarillo College