Jennifer L. Tollis
Hilton,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Hilton-Parma Recreation Administrative Staff
Town of Parma
09.2023 - Current
- Streamlined daily operations by managing front desk tasks such as answering phones and emails, scheduling appointments, and greeting visitors.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
Supervisor
JetBlue Airways Corporation
01.2006 - 01.2020
- Provide leadership and technical support to airport and ground operations crew members
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Foster growth and development based on Jetblue values while providing excellent customer service through words, actions, and modeling behaviors
- Plan and coordinate crewmember shift schedules, vacation schedules, payroll functions
- Report shift information including maintenance and cancellation issues
- Participate in airport authority activities as well as attend regular airport meetings
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Daily, Weekly, and Monthly Deposits
- Audit Compliance
- Leader of Community Connection
Airport Operations Customer Service Agent and Ground Operations Crewmember
JetBlue Airways Corporation
01.2002 - 01.2006
- Company Overview: JetBlue Airways is a major American low-cost airline, known for its customer service and operational efficiency
- Website: www.jetblue.com
- 18 Years Providing Excellent Customer Service to All Customers
- Responsible for working on-time departure of aircrafts and day to day operational tasks (i.e
- Counter, gate, baggage)
- Part of the ground operations team that ensures baggage makes it safely on designated aircraft, marshal pushback aircraft, communicate with flight deck
- ROC Values Council Representative
- Assist special need customers with boarding and deplaning
- Work efficiently in irregular operations environment
- Able to handle stressful baggage service environment and resolve complaints
- JetBlue Airways is a major American low-cost airline, known for its customer service and operational efficiency
- Website: www.jetblue.com
Education
AOS - Business Management Information Technology
Bryant and Stratton
Rochester, NY01.2001
High School Diploma -
Hilton High School
06.1998
Skills
- Customer Service
- Verbal Communication
- Reception duties
- Clerical Support
- Multitasking and Time Management
- Problem-solving abilities
References
Available Upon Request
Presidential Award 2020
Volunteered 150 hours for community events
Timeline
Hilton-Parma Recreation Administrative Staff
Town of Parma
09.2023 - Current
Supervisor
JetBlue Airways Corporation
01.2006 - 01.2020
Airport Operations Customer Service Agent and Ground Operations Crewmember
JetBlue Airways Corporation
01.2002 - 01.2006
AOS - Business Management Information Technology
Bryant and Stratton
High School Diploma -
Hilton High School