Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Luaces

Jupiter,FL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Supervisor

Kohl's
Royal Palm Beach, FL
04.2023 - Current
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed strategies to improve team performance and productivity.
  • Responded to customer questions regarding products, prices and availability.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Ability to mediate and resolve conflicts between employees and management in a fair and effective manner.
  • Experience in negotiating solutions to disputes, ensuring both parties feel heard.

Customer Service Representative

Jennies Ouside the Box
Davie, FL
09.2009 - 05.2020
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.

Owner/Catering Manager

JL Hurst Catering
Davie, FL
04.2019 - 11.2019
  • Oversaw food preparation, production and presentation according to quality standards.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Designed and implemented marketing strategies to promote catering services, resulting in increased bookings.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
  • Developed menus according to customer preferences and budget constraints.
  • Organized and managed the daily operations of the catering department.

Staffing Coordinator

Boston Culinary
Miami Gardens, FL
06.2000 - 09.2008
  • Oversaw six different stadiums and convention centers.
  • Scheduled over 500 employees for the events and 150 non profit organizations
  • Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
  • Scheduled or conducted new employee orientations.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Facilitated orientation sessions for new hires.
  • Participated in job fairs and recruitment events to promote the company and attract candidates.
  • Maintained relationships with current and potential vendors to source candidates for open positions.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Facilitated communication between employees and management to address staffing concerns.

Education

Some College (No Degree) - Business Administration

Broward Community College
Davie

Skills

  • Employee training
  • Performance evaluation
  • Team management
  • Conflict resolution
  • Inventory management
  • Customer service

References

References available upon request.

Timeline

Supervisor

Kohl's
04.2023 - Current

Owner/Catering Manager

JL Hurst Catering
04.2019 - 11.2019

Customer Service Representative

Jennies Ouside the Box
09.2009 - 05.2020

Staffing Coordinator

Boston Culinary
06.2000 - 09.2008

Some College (No Degree) - Business Administration

Broward Community College

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