Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
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Jennifer Lubinski

Shelton,WA

Summary

Experienced with customer engagement, product knowledge, and inventory management. Utilizes effective communication to drive sales and enhance customer experiences. Track record of maintaining organized and visually appealing sales floors.

Overview

6
6
years of professional experience

Work History

Sales Floor Associate

Ross Dress for Less
09.2024 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Customer Service Representative

Lynch Creek Farm
09.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Recovery Specialist

Telecare E&T
03.2024 - 08.2024
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
  • Documented case management activity for accurate, reliable records.

Online Grocery Associate

Walmart
12.2022 - 04.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Merchandise Operations Specialist

Petco
08.2021 - 11.2022
  • Independently reviewed, performed quality control of, and input personnel and merchandise actions into our store's two information systems
  • Ensured that all requested personnel actions were completed on time, or communicated and followed up with managers and other senior staff to resolve and fix the problem
  • Created reports to better communicate the data we had to help management drive new policy changes in the store and improve our existing processes
  • Prepared spreadsheets using the Endless Aisle system for management and during any special project or manager request
  • Processed batch personnel and order actions, served as the point of contact that store employees could speak to if they had any HR questions or concerns, and served as the system expert within the store
  • Managed a staff of 10 in a large, national general merchandise store
  • Marketed and sold products; developed merchandise and promotional displays; maintained stock levels
  • Increased profits through effective displays and merchandising
  • Improved operations through effectively supervising daily staff assignments
  • Examined merchandise to ensure that it was correctly priced, displayed and functioned as advertised to provide customers with the best possible shopping experience
  • Managed a team of employees to maintain the cleanliness and organization of shelves and displays while also selling merchandise to customers
  • Reviewed all the monthly file downloads to ensure that the data entry was accurate before pulling that into a report and presenting it to the General Manager
  • Audited the files annually to ensure compliance with State and Federal law, and worked with required parties to resolve any issues
  • Collaborated with senior staff and the General Manager to develop innovative methods and procedures that helped to increase sales, expand markets, and promote business
  • Formulated pricing policies for merchandise according to profitability requirements, keeping in mind the customer's budget and expectations
  • Intermediate in basic computer skills and using different types of software to complete different tasks

Guest Advisor Manager

Petco
12.2020 - 08.2021
  • Maintained up-to-date knowledge on local attractions and events, enabling accurate information sharing with guests seeking recommendations.
  • Coordinated with bell person to escort guest and transport luggage to room and resolved discrepancies on room status report with housekeeping.
  • Expert in administrative skills, problem solving, record keeping, and time management in regards to time sheets, completing tasks and other projects assigned to me or my team
  • Greeted and assisted clients while responding to their inquiries and complaints effectively, maintaining a high level of customer service
  • Supervised and directed employees engaged in sales, inventory, cash reconciliation, and other customer service-related services
  • Implemented tracking systems and monitored sales activities to ensure quality customer service and satisfaction while delivering top-quality goods
  • Assigned employees to specific duties and responsibilities, ensuring that productivity was maximized
  • Effectively recorded purchases, sales, and requisitions accurately, maintaining a high level of organization
  • Planned budgets and authorized payments and merchandise returns promptly, ensuring that financial resources were spent efficiently
  • Developed and put in place effective policies, goals, objectives, and procedures for departments, and ensured that they were adhered to at all times
  • Collaborated with senior staff and General Manager to develop methods and strategies to increase sales, expand markets, and promote business

Administrative Assistant

Bella Starlight Cream Dachshunds
12.2019 - 08.2021
  • As I was working full time at Petco, I also did part time work with a Miniature Dachshund Breeder
  • Received positive feedback from clients for professionalism and prompt service delivery
  • Demonstrated continuous growth in knowledge and proficiency in administrative tasks to receive recognition for outstanding service
  • Partnered with Office Manager and other Administrative Assistants to provide comprehensive administrative support to ensure smooth daily office operations
  • Demonstrated proficiency in various administrative tasks to include research, data entry, and report preparation while utilizing effective time management skills to meet project deadlines
  • Conducted thorough qualitative analyses of existing administrative processes, work operations, and organizational efficiency; recommended and implemented process improvements to positively impact workflow and efficiency
  • Fostered collaborative partnerships with clients to provide responsive and empathetic customer service while performing clerical tasks, maintaining files, answering phones, and greeting visitors
  • Proactively assisted faculty members as needed to ensure seamless operations

Education

No Degree -

Alverno College
South Milwaukee

High School Diploma -

Nicolet High School
Glendale
06-2014

Skills

  • Goal oriented
  • Store maintenance
  • Cash handling
  • Customer Engagement
  • Effective Leadership
  • Detail-Oriented Analysis
  • Inventory Control
  • Effective Communication
  • Responsive to Change
  • Effective Team Collaboration
  • Commitment to Excellence

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteOn-Site

Important To Me

Work-life balancePaid time offFlexible work hoursHealthcare benefitsCareer advancement

Timeline

Sales Floor Associate

Ross Dress for Less
09.2024 - Current

Customer Service Representative

Lynch Creek Farm
09.2024 - Current

Recovery Specialist

Telecare E&T
03.2024 - 08.2024

Online Grocery Associate

Walmart
12.2022 - 04.2023

Merchandise Operations Specialist

Petco
08.2021 - 11.2022

Guest Advisor Manager

Petco
12.2020 - 08.2021

Administrative Assistant

Bella Starlight Cream Dachshunds
12.2019 - 08.2021

No Degree -

Alverno College

High School Diploma -

Nicolet High School

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