Jennifer Lucas
Pembroke Township,Illinois
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to take on additional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that provides professional challenges and allows for the utilization of interpersonal skills, excellent time management, and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Residential Real Estate Broker
EXp Realty, LLC
01.2022 - Current
- Worked: January 1st, 2022- current
- Work 30 hours weekly
- Project manager, showing, selling properties
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Compared properties possessing similar features to determine competitive market prices.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
- Arranged for inspections and surveys of sold properties.
- Managed roster of clients to send announcements and information on new properties.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Bought, renovated and flipped houses using real estate and construction knowledge.
- Cultivated strong relationships with agents, lenders and title companies.
- Coordinated rental agreements for residential properties, keeping occupancy high and helping renters find suitable spaces.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Advocated for client needs and obtained desired considerations for sales and purchases.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Improved client satisfaction with personalized property matching, understanding their needs, and preferences.
- Minimized safety risks by conducting thorough site inspections and enforcing strict safety protocols.
- Maintained accurate records of all construction activities, supporting informed decision-making and progress tracking.
- Increased client satisfaction by providing clear communication channels and addressing concerns proactively.
- Oversaw subcontractor performance, ensuring adherence to quality standards and timely completion of tasks.
- Conducted post-project evaluations to assess performance and identify areas of improvement for future construction endeavors.
- Assisted in ordering materials required to construct houses.
- Operated equipment according to specifications and in alignment with designated safety standards.
- troubleshooter and/or subject matter expert
- Complete comprehensive inspections and evaluations of contract inspectors
- Review and analyze inspection data gathered on Federally subsidized properties for physical inspection performance
- Investor clients and third party companies: Evaluating residential or commercial building inspection plans and documents, including working with diverse construction material: Concrete, brick, lumber
- Review property inspection reports for existing properties.
Certified Notary Public
Independent Contractor
02.2021 - Current
- Worked: February 21, 2021- current
- Work 10 hours weekly
- Prepared organized and accurate records of all notarized documents, ensuring compliance with state regulations and facilitating efficient retrieval when necessary.
- Provided exceptional customer service by being readily available for urgent or last-minute requests from clients.
- Ensured the highest level of customer satisfaction by providing efficient and accurate notary services.
- Established trust with clients by maintaining strict confidentiality in handling sensitive documents and information.
- Increased efficiency in processing documents by organizing workspace meticulously for easy access to necessary tools and resources.
- Managed client appointments effectively, resulting in timely completion of all notarial tasks.
- Improved document accuracy by diligently reviewing and verifying signatures in notarized documents.
- Streamlined the notarization process for clients with clear instructions and explanations of legal terms.
- Identified fraudulent activities through keen attention to detail, ultimately protecting clients from potential losses or penalties.
- Fostered a secure environment during transactions through diligent verification of identity documentation provided by signers.
- Advised businesses on proper procedures for obtaining notarization services tailored specifically to their unique needs.
- Assisted clients in completing complex legal forms accurately, reducing delays and potential issues later on.
- Educated clients about the importance of proper identification for notarial transactions, enhancing overall understanding and compliance.
- Responded promptly to inquiries from prospective clients, contributing to sustained growth of clientele over time.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Provided guidance to customers to facilitate completion of notarial documents.
- Administered oath to document signers to obtain affirmation of truth.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents and identifying credentials for all parties.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Updated journal with names and dates for permanent record.
- Set up and managed appointments for client notary services.
- Looked for signs of fraud or coercion and refused notarization.
- Utilized specialized software to accurately track notary services performed.
HR/Payroll Specialist/Patient Care Coordinator
Top Virtual Solutions
06.2018 - 07.2023
- Worked: June 3, 2018-July 23, 2023
- Worked remotely 40 hours weekly
- Recruit and hire customer reps
- Make sure agents are not missing schedule servicing hours, Payroll, Maintain good relationships with clients or investors
- Locate properties, attend meetings, travel to different locations.
- Coordinated cross-departmental collaboration efforts to address payroll-related matters, including overtime calculations, leave accruals, and expense reimbursements.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Enhanced employee satisfaction with timely and accurate payroll disbursements through meticulous record-keeping and attention to detail.
- Assisted employees in understanding their paychecks, deductions, taxes, benefits contributions, and leave balances through clear explanations and guidance when needed.
- Streamlined payroll processes by implementing efficient data entry and organization techniques, resulting in reduced processing time.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reviewed time records for Number employees to verify accuracy of information.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Updated employee files with new details such as changes in address or salary levels.
- Greet patients upon arrival and provide excellent customer service.• Handle incoming calls and respond to patient inquiries in a timely manner.• Schedule patient appointments, ensuring optimal clinic flow and patient satisfaction.• Utilize Dentrix Dental Software for managing patient records and scheduling.• Confirm appointments in advance to minimize no-shows and cancellations.• Conduct insurance verifications to confirm coverage and inform patients of any out-of-pocket costs.• Check in patients, ensuring all necessary paperwork is completed and updated.
CNA - Certified Nursing Assistant
Addus HealthCare, Inc-Kankakee, IL
05.2015 - 12.2021
- Worked: May 18, 2015- December 31, 2021
- Work 60 hours weekly
- Follow client's care of plan
- Learn how to manage time and get all of the duties finished
- Skills Used Cleaning, cooking, and communication, Recruiting, human Resources 2 years
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Prior Authorization Specialist
Cigna Health Spring-Bourbonnais, IL
06.2018 - 06.2019
- Worked: June 1, 2018- June 21, 2019
- Worked 40 hours weekly
- Prior authorization: Upload manual authorizations, check insurance coverage, customer service, computer usage, telephone usage, multiple apps at same time
- Prior authorization insurance adjustment.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Tracked referral submission during facilitation of prior authorization issuance.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Maintained organized records and up-to-date files for all completed and pending authorization requests, ensuring easy access during audits or reviews.
- Supported team members by providing guidance on complex cases requiring detailed understanding of medical necessity criteria.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
- Coordinated with billing department to resolve discrepancies related to denied claims due to incomplete or incorrect prior authorizations.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
Data Entry
Transcom
07.2015 - 07.2018
- Worked: July 22, 2015- July 22, 2018
- Worked 40 hours weekly
- Enter new data into new systems
- Assist customers with tech support issues
- Track and bill clients
- Multiple software experience
- Meet deadlines, completed monthly reports
- Ensured accurate recordkeeping with diligent data entry and document management tasks.
- Educated customers on product features, usage, and maintenance for better user experience.
- Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.
- Assisted in inventory management for optimal stock levels and accurate recordkeeping.
- Installed software updates to optimize device performance and security measures.
- Resolved hardware and software issues for improved device performance and functionality.
- Maintained a clean and organized workspace, adhering to safety guidelines at all times.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Developed personalized solutions based on individual client needs which led to higher rates of repeat business.
- Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
Mental Health Technician 2 (MHT)
Shapiro Developmental Center-Kankakee, IL
01.2010 - 12.2012
- Worked: January 1, 2010- December 21, 2012
- Worked 40 hours weekly
- Providing assistance in daily living skills, promoting independence, and providing a safe environment.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Education
Real Estate Broker License - Real Estate
Real Estate Broker
Chicago, IL02.2022
Diploma - General Studies in nursing
Kankakee Community College
Kankakee, IL01.2009
High School Diploma - General Studies
Kankakee High School
Kankakee, IL05.2004
Skills
- FILING
- MEDICAL CODING
- FAXING
- ORGANIZATIONAL SKILLS
- PRINTING
- Prior Authorization
- Pharmacy Tech
- Yardi
- Marketing
- Management
- Receptionist
- Accounting
- Outlook
- Medhok
- Data Entry
- Clerical Experience
- Human Resources Management
- Human Resources Sourcing
- Recruiting
- Insurance Verification
- Medical Billing
- Medical Office Experience
- Construction
- Negotiation
- Sales
- Medical Records
- Medical Collection
- EMR Systems
- Caregiving
- Pharmacy technician experience
- Grocery store
- Customer service
- Driving
- Cooking
- Property management
- Specimen collection / processing
- Section 8
- Data collection
- Human resources
- Windows
- Payroll
- Customer relationship management
- Clerical experience
- Medical records
- EMR systems
- Leadership
- SharePoint
- Quality assurance
- FDA regulations
- HACCP
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Computer skills
- Communication skills
- Documentation review
- ICD-10
- Process collected specimens Proactively prepare requisition forms prior to patients' visit Take inventory of specimen supplies and order when necessary Maintain a high level of accuracy in completing requisition forms Research and provide corrected Missing/Invalid Information data upon request Utilize a web based online requisition system to correctly complete the requisition form Dependable and strong work ethic Experience with online ordering system Experience entering patient information quickly and accurately Experience with electronic medical records preferred ICD9 coding Good organizational skills and attention to detail Works well under minimal supervision Knowledge of medical billing/collection practices Knowledge of computer programs Knowledge of medical office procedures Knowledge of basic medical coding and third-party operating procedures Ability to search the internet for applicable information Ability to operate a computer and basic office equipment Ability to read, understand and follow oral and written instructions Flexibility to additional basic office tasks (faxing, filing, printing, etc) Date Entry skills of 7,500 kph Ability work well under fast pace and goal oriented environment Excellent attendance and punctuality Attention to detail and patience with repetitive tasks Ability to take initiative and ask questions when little supervision is provided Lift up to 70 lbs
- Lease Agreements
- Listing Presentation
- Fair Housing Regulations
- Buyer Representation
- Property Management
- Real Estate Marketing
- Property valuation
- Referral Networking
- Property Inspection
- Seller Representation
- Social Media Promotion
- Real Estate Law
- Relocation assistance
- Mortgage Financing
- Real Estate Technology
- Agent and seller communications
- Home sale negotiation
- Residential Real Estate
- Legal Document Preparation
- Property Showing
- Property Marketing
- Staff Management
- Payment Collection
- Portfolio Management
- Mortgage lending
- Construction management
- Rental management
- Neighborhood database updating
- Business Development
- Title Research
- Title Examination
- Land development
- Home tours
- Lease drafting
- Contracting
- Property Rental and Leasing
- Zoning regulations
- Escrow management
- Print advertising
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- extensive walking
- carrying of light items
- climbing stairs
- standing or driving an automobile
- traveling to various properties throughout the State of Illinois
- Adaptability
- Appraisal procedures
- Health Education
- Willing to Learn
- Cooperative Learning Experience
- Restoration work
Certification
- CNA
- Real Estate License
- Real Estate Broker
- State Tested Nursing Assistant
- CPR Certification
- Driver's License
Relocation
- Algonquin, IL
- Naperville, IL
- North Aurora, IL
Timeline
Licensed Residential Real Estate Broker
EXp Realty, LLC
01.2022 - Current
Certified Notary Public
Independent Contractor
02.2021 - Current
HR/Payroll Specialist/Patient Care Coordinator
Top Virtual Solutions
06.2018 - 07.2023
Prior Authorization Specialist
Cigna Health Spring-Bourbonnais, IL
06.2018 - 06.2019
Data Entry
Transcom
07.2015 - 07.2018
CNA - Certified Nursing Assistant
Addus HealthCare, Inc-Kankakee, IL
05.2015 - 12.2021
Mental Health Technician 2 (MHT)
Shapiro Developmental Center-Kankakee, IL
01.2010 - 12.2012
Real Estate Broker License - Real Estate
Real Estate Broker
Diploma - General Studies in nursing
Kankakee Community College
High School Diploma - General Studies
Kankakee High School
- CNA
- Real Estate License
- Real Estate Broker
- State Tested Nursing Assistant
- CPR Certification
- Driver's License
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