Jennifer Lucy
Roseville,CA
Summary
Solution-driven state of California employee with experience working in a deadline-driven, result-oriented work environment while analyzing and determining benefit eligibility for customers.
Overview
15
15
years of professional experience
Work History
Staff Services Analyst
Department of Social Services
Sacramento, CA
04.2023 - Current
- Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
- Generated and processed invoices in accordance with billing cycles.
- Resolved invoice discrepancies by obtaining additional information from customers and vendors.
- Maintained up-to-date records of invoices, payments, and account statuses.
- Prepare grant packages for the new grant year.
- Developed a Microsoft Excel spreadsheet to track the payment status of customer accounts.
- Ensured timely processing of customer payments according to terms outlined in the contract agreement.
Employment Program Representative
Employment Development Department
Chula Vista, CA
10.2020 - 10.2022
- Conduct a thorough analysis of customer's request for benefits and determine eligibility.
- While under a tight deadline, conduct 400 scheduled verbal benefit determination interviews per month.
- Present findings to customer regarding benefit qualifications.
- Conduct reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyze pending separation issues and determine if customer needs a benefit determination interview.
- Process payments.
- Independently review, investigate, and determine claimant eligibility for Unemployment Insurance benefits.
- Issue written notification to the customer regarding changes made to their unemployment record.
- Contact employer to substantiate customer's employment separation reason.
- Conduct investigations of suspected U.I claim fraud and report to the appropriate unit for handling.
- Conduct Unemployment Insurance determination interviews with claimants document all facts, findings, actions, and decisions; forward documentation for special handling and claim action as appropriate.
- Updating claimant's Unemployment record using California Unemployment Benefit System (CUBS).
- While conducting a determination for benefits, research separation issue using Benefit Determination Guide (BDG).
- Record and report findings on interview documentation form (DE2403).
Management Services Technician
Department Of Motor Vehicles
Sacramento, CA
06.2009 - 08.2016
- Compiled the dates and histories of state medical marijuana laws for Research Report: CHANGES IN DRIVER CANNABINOID PREVALENCE ASSOCIATED WITH IMPLEMENTING MEDICAL MARIJUANA LAWS IN 14 U.S. STATES.
- Submitted invoices to accounting for payment using grant funding.
- Completed contract/request for (SAS) statistical software, submitted to LOD's Deputy Director and AGPA for approval.
- Completed contract for out-of-state conference for R&D Chief. Secured grant funding. Expenditures tracking.
- Personnel Liaison between Research and Development staff and Personnel Specialist.
- Answered R&D staff questions related to benefits and provided enrollment forms through email. As a liaison between R&D staff, delivered completed forms to Personnel Specialist.
- Analyze, investigated, and corrected errors and inconsistencies on timesheets (Oracle), documents, and reports.
- Created professional memoranda, letters and delivered to the offices of Deputy Director and Director of Department of Motor Vehicles for approval.
- Scheduled conferences and associated travel arrangements, including hotel, airfare, and ground transportation.
- Informed staff of remaining grant funds throughout the year.
- Sought prior approval from LOD's Deputy Director for permission to use Department funds to cover shortages when there wasn't enough grant funds to cover expenses.
- Handling multiple priorities simultaneously and effectively.
- Supply procurement and inventory tracking.
- Served as a member of the Licensing Operations Division (LOD) Emergency Response team.
Education
Behavioral Sciences
Coastline Community College
Fountain Valley, CATechnical Communication
UC Berkeley: Extension
Berkeley, CAInformation Technology/CyberSecurity
American River College
Sacramento, CASkills
- Compiled data for state medical marijuana laws for inclusion in DMV 2013 Research Report: CHANGES IN DRIVER CANNABINOID PREVALENCE
- Strong Verbal and Written Communication Skills
- Excellent organizational and Time Management skills
- Customer Service
- Data Management
- Microsoft Office Suite (Word, Excel, Access, PowerPoint, SharePoint, Outlook, and Teams)
- Adobe
Timeline
Staff Services Analyst
Department of Social Services
04.2023 - Current
Employment Program Representative
Employment Development Department
10.2020 - 10.2022
Management Services Technician
Department Of Motor Vehicles
06.2009 - 08.2016
Behavioral Sciences
Coastline Community College
Technical Communication
UC Berkeley: Extension
Information Technology/CyberSecurity
American River College