Jennifer Luera
Brenham,Texas
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives.
Overview
8
8
years of professional experience
Work History
Retails Associate
Mashalls
Brenham, TX
12.2022 - 09.2023
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized stockroom shelves according to size, color or style.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Described merchandise and explained use, operation and care.
Customer Service Representative
Adecco
College Station, Texas
11.2018 - 03.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Educated customers on special pricing opportunities and company offerings.
- Updated databases with new and modified customer data.
- Gathered customer feedback through surveys and used the data to improve customer service.
Warehouse Associate
Chappell Hill Sausage
Chappell Hill , TX
03.2016 - 02.2018
- Created price tags and merchandise signs for new items.
- Updated customer information in the database system when necessary.
- Operated forklifts to fill or empty overhead spaces.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Established and maintained good relations with customers, vendors and transport companies.
- Used digital database to keep records of units and stock moved.
Education
Certification - Medical Assistant
College of Health Care Professions
Houston, TX07-2018
Certification of Medical Billing And Coding -
Blinn College
Brenham, TX08-2017
Skills
- Loss Prevention
- Cash Register Operation
- Point of Sale Systems
- Merchandise Display
- Customer Engagement
- Product Merchandising
- Cash Handling Accuracy
- Sales Promotion
- Reliability
- Customer Service
- Phone Etiquette
- Stocking and Receiving
- Product Knowledge
Timeline
Retails Associate
Mashalls
12.2022 - 09.2023
Customer Service Representative
Adecco
11.2018 - 03.2019
Warehouse Associate
Chappell Hill Sausage
03.2016 - 02.2018
Certification - Medical Assistant
College of Health Care Professions
Certification of Medical Billing And Coding -
Blinn College
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