Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Lujan

Houston

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Resident Liason /Assistant Business Office Manager

The Village of Southampton
12.2021 - 01.2024
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with residents and guests.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Assisted in onboarding 90 + new hires for a seamless transition into the company.
  • Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
  • Assisted in creating and maintaining resident and employee files.
  • Assisted with planned job fair for 50+ applicants for all departments of the community.
  • Supported the Sales team with tasks such as move-in coordination to ensure the community is always ready for visitors.
  • Created and implemented processes to support move-in coordination.
  • Supervised volunteer staff.
  • Assisted organizing monthly calendar for diverse activities, addressing various interests and promoting social interaction among participants.
  • Organized and oversaw special events such as birthday parties and team-building activities.
  • Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Boosted participant satisfaction with creative theme-based activities, ensuring memorable and engaging experience.
  • Managed employee appreciation program.
  • Maintained and ordered supplies for all departments.
  • Managed weekly orientation for 20+ new hires.
  • Processed and submitted Long Term Care Insurance.

Receptionist

Mars Paint and Body
09.2018 - 11.2021
  • Greeted, assisted and directed guests, workers, visitors, and the general public.
  • Answered all incoming calls and handled caller inquiries.
  • Provided office support services so as to ensure efficiency.
  • Provided word-processing and clerical support.
  • Maintained the common filing system.
  • Provided administrative services to the office manager.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Licensed Sales Agent

Amax Auto Insurance
01.2018 - 07.2018
  • Prepared personalized quotes to fit the clients needs.
  • Highly motivated and target driven with a proven track record in sales.
  • Prepared daily bank deposits.
  • Prepared daily and end of day reports.
  • Maintaining positive business relationships to ensure future sales.

Licensed Sales Agent

Freeway Insurance
07.2016 - 07.2017
  • Explained in depth policy information, educating consumers on products that best suited their needs.
  • Authorized or denied reinstatement of policies based on a review of payment record and risk factors.
  • Assisted clients with policy changes and policy reinstatements.
  • Followed up and conducted callbacks on pre-qualified leads.
  • Prepared personalized insurance quotes and closed sales.
  • Conducted comprehensive reviews of existing policies for clients, identifying gaps in coverage or areas where improvements could be made.
  • Assisted customers with billing questions and underwriting concerns.

Accounts Payable Clerk

Ad Results Advertising
04.2011 - 08.2014
  • Paid clients and all bills in a timely manner.
  • Researched and resolved billing and invoice problems.
  • Daily interaction with vendors.
  • Processed Month End closing and reports.
  • Setup and maintained vendor database.
  • Process and fulfilled check requests and wire transfers.
  • Calculated formulas on excel.
  • Processed over 2,000 invoices per month.
  • Performed internal audit of invoices.
  • Mailed, filed and scanned payments accordingly.

Education

High School Diploma -

Jefferson Davis
06.2002

Skills

  • Financial Accounting
  • Accounting Information System
  • Internal Bilingual Customer Service
  • 10-key by touch
  • Cash Handling
  • Microsoft Outlook
  • Multitasking
  • Microsoft Excel
  • Silent Partner Accounting Software
  • Sage Accounting Software
  • Effective problem solving
  • Training and mentoring
  • Administrative Support
  • Team Supervision

Timeline

Resident Liason /Assistant Business Office Manager

The Village of Southampton
12.2021 - 01.2024

Receptionist

Mars Paint and Body
09.2018 - 11.2021

Licensed Sales Agent

Amax Auto Insurance
01.2018 - 07.2018

Licensed Sales Agent

Freeway Insurance
07.2016 - 07.2017

Accounts Payable Clerk

Ad Results Advertising
04.2011 - 08.2014

High School Diploma -

Jefferson Davis

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