Jennifer Lumma
Baltimore,Maryland
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting high-achieving executives. Track record supporting professional needs with well-organized precision. Detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
14
14
years of professional experience
Work History
Medical Office Executive Assistant
Woodholme Gastroenterology Associates
03.2016 - Current
- Draft professional memos, letters, correspondence and marketing copy to support business objectives and growth.
- Monitor three physician's work calendar and schedule 10+appointments per day.
- Screen calls, emails and initiate actions to respond or direct messages for managers.
- Volunteer to help with special projects of varying degrees of complexity.
- Facilitate training and onboarding for incoming office staff.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Conduct research and analyze data to provide detailed reports on various business topics.
- Take notes and dictation at meetings.
Patient Service Representative/Secretary
SAINT AGNES HOSPITAL, Maryland Cardiovascular Specialists
07.2012 - 02.2016
- Communicated verbally and in writing to patient's inquiries about available services, procedures and policies
- Used Athena software to schedule over 25 procedures per week, follow-up appointments and diagnostic imaging tests for multiple physicians
- Interviewed around 40 patients daily to complete intake and check out and accurately collected personal billing and medical details
- Facilitated communication between doctors, patients and medical staff
- Retrieved and organized paperwork such as patient referrals, billing, insurance, authorizations, copayments and compiled daily financial records
- Called pharmacies to submit prescriptions and refill requests.
Medical Records Clerk
MIDATLANTIAC CARDIOVASCULAR ASSOCIATES, P.A
05.2010 - 07.2012
- Answered phone calls, reviewed and processed medical records requests with 0% error
- Managed storage chart repository; retrieved and destroyed charts as necessary
- Maintained patient databases and updated information in alignment with HIPPA protocols
- Pulled 60+ charts per day and prepared for nurse and doctor assessment
- Audited records for accuracy.
Education
Associate of Applied Science - Business Administration/Management
The Community College of Baltimore County
Catonsville, MD06.2019
Skills
- Administrative Support
- Written and Verbal Communication
- Advanced MS Office Suite
- Planning and Coordination
- Calendar management
- Scheduling expert
- Report writing
- Travel Administration
Languages
German
Timeline
Medical Office Executive Assistant
Woodholme Gastroenterology Associates
03.2016 - Current
Patient Service Representative/Secretary
SAINT AGNES HOSPITAL, Maryland Cardiovascular Specialists
07.2012 - 02.2016
Medical Records Clerk
MIDATLANTIAC CARDIOVASCULAR ASSOCIATES, P.A
05.2010 - 07.2012
Associate of Applied Science - Business Administration/Management
The Community College of Baltimore County
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