Jennifer Lumma
Baltimore,Maryland
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting high-achieving executives. Track record supporting professional needs with well-organized precision. Detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
14
14
years of professional experience
Work History
Medical Office Executive Assistant
Woodholme Gastroenterology Associates
Pikesville, MD
03.2016 - Current
- Draft professional memos, letters, correspondence and marketing copy to support business objectives and growth.
- Monitor three physician's work calendar and schedule 10+appointments per day.
- Screen calls, emails and initiate actions to respond or direct messages for managers.
- Volunteer to help with special projects of varying degrees of complexity.
- Facilitate training and onboarding for incoming office staff.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Conduct research and analyze data to provide detailed reports on various business topics.
- Take notes and dictation at meetings.
Patient Service Representative/Secretary
SAINT AGNES HOSPITAL, Maryland Cardiovascular Specialists
07.2012 - 02.2016
- Communicated verbally and in writing to patient's inquiries about available services, procedures and policies
- Used Athena software to schedule over 25 procedures per week, follow-up appointments and diagnostic imaging tests for multiple physicians
- Interviewed around 40 patients daily to complete intake and check out and accurately collected personal billing and medical details
- Facilitated communication between doctors, patients and medical staff
- Retrieved and organized paperwork such as patient referrals, billing, insurance, authorizations, copayments and compiled daily financial records
- Called pharmacies to submit prescriptions and refill requests.
Medical Records Clerk
MIDATLANTIAC CARDIOVASCULAR ASSOCIATES, P.A
05.2010 - 07.2012
- Answered phone calls, reviewed and processed medical records requests with 0% error
- Managed storage chart repository; retrieved and destroyed charts as necessary
- Maintained patient databases and updated information in alignment with HIPPA protocols
- Pulled 60+ charts per day and prepared for nurse and doctor assessment
- Audited records for accuracy.
Education
Associate of Applied Science - Business Administration/Management
The Community College of Baltimore County
Catonsville, MD06.2019
Skills
- Administrative Support
- Written and Verbal Communication
- Advanced MS Office Suite
- Planning and Coordination
- Calendar management
- Scheduling expert
- Report writing
- Travel Administration
Languages
German
Timeline
Medical Office Executive Assistant
Woodholme Gastroenterology Associates
03.2016 - Current
Patient Service Representative/Secretary
SAINT AGNES HOSPITAL, Maryland Cardiovascular Specialists
07.2012 - 02.2016
Medical Records Clerk
MIDATLANTIAC CARDIOVASCULAR ASSOCIATES, P.A
05.2010 - 07.2012
Associate of Applied Science - Business Administration/Management
The Community College of Baltimore County