Jennifer Luna
Greenlawn,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Floor Manager
Northport Hotel Restaurant
02.2024 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Server & Assistant Manager
UN Plaza Grill
01.2020 - 12.2024
- Coordinate directly with clients to book private parties and create customized menus
- Dealt with dissatisfied clients and worked to come up with a satisfactory resolution
- Trained staff in customer service skills, menu items and restaurant procedures
- Assist GM to resolve issues between FOH and BOH
- Handled private parties up to 20 people
- Ability to learn menu items, answer questions and remember details regarding orders
- Ability to suggest menu items and pairing cocktails.
Iavarone Brothers
01.2017 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales number
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- High volume restaurant with 60 tables and handled 6 table section.
- Self-motivated, with a strong sense of personal responsibility
Skills
- Hospitality service expertise
- Cash Handling
- High-volume dining
- Point of sale knowledge
- Basic wine and cocktail knowledge
- Guest Relations Management
Timeline
Floor Manager
Northport Hotel Restaurant
02.2024 - Current
Server & Assistant Manager
UN Plaza Grill
01.2020 - 12.2024
Iavarone Brothers
01.2017 - 01.2020
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