Jennifer Luna
Rosenberg,TX
Summary
Strong communication skills. Bi-lingual in Spanish QuickBooks Customer service Consistent record of managing projects and details to get results. Experience in word processing and data entry. Handle many projects simultaneously with minimal stress. Build rapport and trust quickly with clients and colleagues. Evaluated potential and active trouble spots involving staff reported finding and recommendations to management.
Overview
24
24
years of professional experience
Work History
Office Asst, Accounts Payable/ Account Receivable, Customer Service
Fort Bend Battery
Rosenberg, TX
09.2018 - Current
- Customer Service Rep.; Used QuickBooks and Netsuite to track inventory, processes payments, sales, And customer information, and provided reports for managing its business and serving its Customers
- Demonstrated professional image and excellent oral, written, and Communication skills.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Receptionists, Customer Service
Fort Bend County Juvenile
Richmond, TX
05.2017 - 09.2018
- Customer service Rep.; Answer phone calls and directs to proper person
- Greets the public to proper area or person
- Collects fees and makes change
- Prepares paperwork required for Courts and/or District Attorney's Office
- Type’s correspondence, reports and documents
- Maintains files and records
- Enters data into computer.
Office Asst, Customer Service
Fort Bend Battery
Rosenberg, TX
06.2014 - 02.2017
- Customer Service Rep.; Used QuickBooks to track inventory, processes payments, sales, And customer information, and provided reports for managing its business and serving its Customers
- Demonstrated professional image and excellent oral, written, and Communication skills.
Office Assets
Jerry Distributing Co.
Stafford, TX
03.2013 - 04.2014
- Customer Service Rep.; Used QuickBooks to track inventory, sales, and customer information, and provided reports for managing its business and serving its customers
- Demonstrated professional image and excellent oral, written, and communication skills.
Credit Recovery Group
Rosenberg TX
01.2012 - 01.2013
- Credit repair consultant, ALL legal options for clients who have credit card debt that they no longer can keep paying, help to stop harassing collection calls, help with credit identity theft issues, debt settlement saving clients up to 80% so they can avoid filing for a bankruptcy, getting out of Chex Systems and Tele check so they can use and open bank accounts, understanding how to read their own credit reports, establishing new credit, understand the credit bureaus and their procedures, understand the federal laws and how it can help them, how to raise their credit scores.
Customer Service Rep.
Curt Mfg.
Rosenberg, TX
04.2011 - 07.2011
- Clerical /Administrative; manage inventory, customer service answer telephones and Data entry, Purchase orders
- Demonstrate professional image and excellent oral, Written, presentation, and communication skills, Bilingual/Spanish
Office Support Staff
Flanders/Air Seal
Rosenberg, TX
05.2009 - 11.2010
- Responsible for the efficiency of all office..
- Clerical/Administrative; manage inventory, customer service, payroll, requisition all office supplies and printed materials
- Purchase orders, receive orders for the warehouse, answer telephones and data entry.
- Demonstrate professional image and excellent oral, written, presentation, and communication skills, Bilingual/Spanish
Human Resources
Flanders/Air Seal
Rosenberg, TX
05.2009 - 11.2010
- Manage inventory; customer service, payroll, receive orders, answer telephones
- Demonstrate professional image and excellent oral, written, presentation, and communication skills, Bilingual/Spanish
Compounding Tech
Biotics Research Corp.
Rosenberg, TX
11.2009 - 05.2010
- Pre-weight, Interpret, obtain, prepare/compounds
- Document the distribution of chemicals for proper use and reimbursement in accordance with department policy
- Production, packaging, record keeping, and stocking tasks and communication skills, and Bilingual/Spanish
Sales Associate
Cricket Communications
Richmond, TX
06.2008 - 05.2009
- Manage assigned territory; sales distribution, planning and customer service, Demonstrate professional image and excellent oral, written, presentation, and communication skills, Bilingual/Spanish, handle money, and accessories.
Cashier
The Speedy Stop
Rosenberg, TX
03.2007 - 06.2008
- Customer service, smile and greet customers in a polite manner, check them out, clean front entrances, and stock merchandise, always alert for shop lifters, check all big items coming and going out., handle money, checks and cash receipts..
Data Processors
Data Impact
Rosenberg, TX
04.2004 - 03.2007
- Handled many duties concurrently, telephone work, word processing, data entry, requisition of office supplies, process information accurately and organized data logically into cds.
Cashier/Cook
Two-Ms Malt N Burger Mart
Rosenberg, TX
02.2000 - 04.2004
- Handled many duties concurrently, took telephone orders, cooked and handled money, made sure orders were correct, cleaned front area, and had strong communication skills.
Education
Skills
- Strong communication skills
- Bilingual in Spanish
- QuickBooks
- Customer service
- Word processing
- Data entry
- Project management
- Attention to detail
- Rapport building
- Troubleshooting and problem-solving
- Mail handling
- Bookkeeping
- Clerical Support
- Invoice Processing
Timeline
Office Asst, Accounts Payable/ Account Receivable, Customer Service
Fort Bend Battery
09.2018 - Current
Receptionists, Customer Service
Fort Bend County Juvenile
05.2017 - 09.2018
Office Asst, Customer Service
Fort Bend Battery
06.2014 - 02.2017
Office Assets
Jerry Distributing Co.
03.2013 - 04.2014
Credit Recovery Group
Rosenberg TX
01.2012 - 01.2013
Customer Service Rep.
Curt Mfg.
04.2011 - 07.2011
Compounding Tech
Biotics Research Corp.
11.2009 - 05.2010
Office Support Staff
Flanders/Air Seal
05.2009 - 11.2010
Human Resources
Flanders/Air Seal
05.2009 - 11.2010
Sales Associate
Cricket Communications
06.2008 - 05.2009
Cashier
The Speedy Stop
03.2007 - 06.2008
Data Processors
Data Impact
04.2004 - 03.2007
Cashier/Cook
Two-Ms Malt N Burger Mart
02.2000 - 04.2004
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