Jennifer Luna

• Improved patient satisfaction by providing clear explanations of benefits, coverage, and billing procedures.
• Kept informed of changes in insurance regulations and policies, ensuring that all verification procedures remained compliant and up to date.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained strong knowledge of basic dental terminology to better understand services and procedures.
• Trained new staff on current, correct insurance verification procedures.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments on the doctors and Hygienist calendars. Also, followed up with reminder phone calls.
• Scheduled and verified appointments with a 2-day notice.
• Obtained payments from patients and scanned identification and insurance cards.
• Greeted and welcomed patients in a professional manner
• Posted payments to accounts and maintained

records

• Checked patients in and out of office.
• Delivered necessary paperwork to patients for required procedures.
• Provided patients with a treatment plan upon confirmation of treatment by doctor.

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patients records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give patients positive first impression.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts to orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.