Jennifer Luna
Riverside,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
USOC Biomedical
02.2019 - 11.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Updated and maintained database with accurate customer information and timely data entry.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Provided exceptional customer service to clients in fast-paced call center environment.
Customer Service/Sales Representative
Tenacore Holdings
05.2018 - 02.2019
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.
- Handled escalated calls from dissatisfied customers in a professional manner while seeking resolution within established guidelines.
- Identified customer needs, offered appropriate solutions and followed up on customer interactions.
- Utilized effective communication skills to explain product features, benefits and pricing information.
- Performed administrative duties such as filing paperwork, processing payments or preparing invoices.
- Provided exceptional customer service by responding to inquiries and resolving customer issues in a timely manner.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Education
High School Diploma -
La Quinta High School
06.2013
Skills
- Detailed Oriented
- Organized
- Communication
- Self starter with strong problem solving skills
- Ability to multitask
- Professional telephone demeanor
- Relationship building
Timeline
Customer Service Representative
USOC Biomedical
02.2019 - 11.2022
Customer Service/Sales Representative
Tenacore Holdings
05.2018 - 02.2019
High School Diploma -
La Quinta High School
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