JENNIFER LUONG
Lawrence,MA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Resourceful Unit Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, medical record management, and staff scheduling. Excel in communication, teamwork, and adaptability, ensuring seamless operation within healthcare settings.
Overview
4
4
years of professional experience
Work History
Unit Coordinator
Tufts Medical Center
Boston, MA
04.2023 - Current
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Maintained accurate records and documentation for all patients in the unit.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Managed inventory and supplies to ensure materials were available when needed.
Lead Support Staff Member
Zuma
Boston, MA
12.2020 - 10.2022
- Held team members accountable during shift by effectively coaching to improve performance
- Complied with company standards and policies, setting example for team members
- Prepared end-of-shift responsibilities for management review and approval
- Participated in leadership meetings to develop new policies and procedures
- Took inventory of merchandise to identify items needing reordering or replenishment
- Championed 100% guest satisfaction by providing excellent dining experience
- Coached team members on food safety, sanitation processes, customer service, menu education, and up-selling techniques to drive revenue
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Improved annual productivity by 15 percent
- Increased weekly revenue by 25 percent
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
Education
High School Diploma -
Boston Latin Academy
Dorchester06.2018
Some College (No Degree) - Nursing
Bunker Hill Community College
Charlestown, MASkills
- Data management
- Communication skills
- Time management
- Staff training
- Medical terminology
- Workflow coordination
- HIPAA compliance
Languages
Vietnamese
Native/ Bilingual
Timeline
Unit Coordinator
Tufts Medical Center
04.2023 - Current
Lead Support Staff Member
Zuma
12.2020 - 10.2022
High School Diploma -
Boston Latin Academy
Some College (No Degree) - Nursing
Bunker Hill Community College
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