Jennifer Lusty

• Prepared and presented contracts and other legal documents to clients.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
• Conduct open houses, generating Leads to cultivate my business
• Hosted Marketing Events

• Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
• Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
• Oversaw staffing and training, safety compliance, inventory control and financial functions.
• Received Store Manager of the Year 2020
• Received Top Store Safety Award – One of 5 Stores in Company
• 2nd Highest PCR score in the Region (Process Control Review) / Safety Audit 94%
• One of two stores in the Region with positive ID sales growth 48 out of 52 weeks
• Received Best in Class award for Out of Stocks
• Re-Grand Opened New Sugarland Location
• Promoted over 30 Team Members to various positions within the Company
• Consistently met / exceeded controllable expense goals such as supplies, shrink and labor. As a result, all Team Members received Quarterly Bonus
• Ranked top 20 in the Company on overall Employee Satisfaction
• Maintained 90% or better on Customer Satisfaction

• Responsible for accounts payable and receivable
• Within 45 days, past due accounts were brought current, resulting in $150K+ revenue
• By improving Customer Service and promoting current products and services, increased Monthly revenue by 40%
• Current Customers became Loyal Customers, generating consistent revenue growth
• Ordered and managed all inventory, including parts, tools and supplies
• Completed monthly inventories to reduce unnecessary costs
• Trained all Service Managers on inventory management
• Developed parts logs to ensure all parts were billed appropriately

Responsible for daily operations; including training and developing effective store Teams to achieve desired sales and EBITDA results

• Implemented merchandising plans to support Division sales initiatives
• Forecasted Sales Budgets; tracked sales daily, weekly and Monthly to ensure YTD KPI's are met
• Wrote effective schedules, adjusted labor daily; often hitting financial targets and exceeding Customer expectations
• Supported strong relationships within the community, leading donation efforts in Souper Bowl of Caring, Stuff the Bus and Children’s Miracle Network
• Instructed and trained Teams on proper ordering, inventory management and sales plan execution
• As a Store Manager / Promoted several Associates to various positions within the Company
• As a Meat and Seafood Trainer, promoted five Market Managers and two Seafood Captains
• As a Front End Trainer, implemented the first structured Customer Service Manager Mentorship Program. Six Floor Supervisors were promoted to Customer Service Manager’s and two were promoted to Co –Managers
• Exceeded Operational Goals – Wages 99.77% / Goal 99.01, Shrink 2.01 / Goal 2.28%
• Exceeded sales budget by more than 100K
• Seafood Sales - #1 in the Division! “The Best” Lent meeting in the Division
• Improved Seafood Contribution $93,769, by driving sales and reducing shrink
• Improved Total Meat /Seafood Contribution 2.95% or $446,296
• Recipient of the “Baytown Readers Choice Award” two years in a row
• MD-1 (Management Development) trainer for the District
• Women's Excellence Member / Leadership Excellence Committee
• Attended Green Leadership, Diversity Training and the OZ principle
• Attended HVSL (High Volume Store Leader Training), a Mentorship program for $1M Store Leaders
• As a District Trainer, Grand Opened Store 17, 609, and 392. Special Projects 346, 312, 355
• A member of the District Culture Council
• Wrote Meeting in the Box for the SW Division for P4
• Facilitated Winning the Customer and Connecting with the Customer training