Jennifer Luten
Montgomery
Summary
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
Professional Hairstylist
Sports Clips
02.2018 - 03.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Cultivated strong value-added customer relationships by using industry knowledge and products to satisfy customer needs and drive earnings.
Professional Hairstylist/Manager/Owner
Halo Coiffure
10.2016 - 01.2018
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Trained and mentored team members to achieve optimal performance to meet customer needs.
- Met and exceeded personal sales targets by utilizing industry standardized guides.
- Scheduled staff to accommodate appointment calendars.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed loyal following of clients by providing high-quality services.
- Styled hair, makeup and nails for customers for special events and occasions.
Hairstylist/Hairstylist Booth Renter
Hair House
02.2005 - 07.2013
- Distributed business cards outside of salon to generate new business.
- Pre-booked future appointments to increase repeat business.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Designed and recommended home hair care regimens to meet individual client needs.
- Cultivated strong value-based client relationships, utilizing industry knowledge and product lines.
- Kept notes regarding preferences and services performed on clients.
Education
High School Diploma -
Kingwood High School
Kingwood, TXCosmetology -
Visible Changes
Houston, TXSkills
- Industry Trend Analysis
- Staff Management
- Workflow Efficiency
- Social Media Platforms
- Cosmetology Principles Knowledge
- Chemical Applications
- Sales Expertise
- Build Customer Relationships
- Business Operations
- Client Needs Evaluation
- Persuasion and Personal Influence
- Problem Anticipation and Resolution
Timeline
Professional Hairstylist
Sports Clips
02.2018 - 03.2022
Professional Hairstylist/Manager/Owner
Halo Coiffure
10.2016 - 01.2018
Hairstylist/Hairstylist Booth Renter
Hair House
02.2005 - 07.2013
High School Diploma -
Kingwood High School
Cosmetology -
Visible Changes