Jennifer Luten
Montgomery
Summary
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
Professional Hairstylist
Sports Clips
Willis, TX
02.2018 - 03.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Cultivated strong value-added customer relationships by using industry knowledge and products to satisfy customer needs and drive earnings.
Professional Hairstylist/Manager/Owner
Halo Coiffure
Montgomery, TX
10.2016 - 01.2018
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Trained and mentored team members to achieve optimal performance to meet customer needs.
- Met and exceeded personal sales targets by utilizing industry standardized guides.
- Scheduled staff to accommodate appointment calendars.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed loyal following of clients by providing high-quality services.
- Styled hair, makeup and nails for customers for special events and occasions.
Hairstylist/Hairstylist Booth Renter
Hair House
Conroe, TX
02.2005 - 07.2013
- Distributed business cards outside of salon to generate new business.
- Pre-booked future appointments to increase repeat business.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Designed and recommended home hair care regimens to meet individual client needs.
- Cultivated strong value-based client relationships, utilizing industry knowledge and product lines.
- Kept notes regarding preferences and services performed on clients.
Education
High School Diploma -
Kingwood High School
Kingwood, TXCosmetology -
Visible Changes
Houston, TXSkills
- Industry Trend Analysis
- Staff Management
- Workflow Efficiency
- Social Media Platforms
- Cosmetology Principles Knowledge
- Chemical Applications
- Sales Expertise
- Build Customer Relationships
- Business Operations
- Client Needs Evaluation
- Persuasion and Personal Influence
- Problem Anticipation and Resolution
Timeline
Professional Hairstylist
Sports Clips
02.2018 - 03.2022
Professional Hairstylist/Manager/Owner
Halo Coiffure
10.2016 - 01.2018
Hairstylist/Hairstylist Booth Renter
Hair House
02.2005 - 07.2013
High School Diploma -
Kingwood High School
Cosmetology -
Visible Changes