Jennifer Lynch
South San Francisco,CA
Summary
Proactive Member Experience Generalist with extensive experience in customer service, insurance policy management, and travel coordination. Proven ability to mentor new employees, resolve complex transactions, and manage inventory efficiently. Skilled in sales, schedule management, and delivering exceptional service in high-energy environments.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Member Experience Generalist
AAA
2006.04 - 2024.08
- Provided outstanding member experience while greeting and assisting AAA members with their existing insurance policies
- Assisted agents in quoting and binding new policies, contributing to both individual and team goals in retention and lead generation
- Served as a mentor, offering comprehensive training and coaching to newly hired employees
- Resolved complex transactions, member issues, and complaints efficiently
- Ordered and managed office inventory, including coffee supplies, office supplies, and publications
Member Service Associate
AAA
2004.04 - 2010.04
- Assisted AAA members in processing insurance and membership payments
- Assisted AAA members with a range of DMV services, such as annual registration renewals, transfer of ownership, replacement stickers, registration cards, license plates, and titles
- Performed daily balancing of POS register and demonstrated proficiency in handling heavy cash transactions with meticulous accountability
- Navigated through challenging transactions, effectively resolved member issues and addressed customer complaints
- Managed and ensured adequate stock of DMV inventory such as license plates and forms
Travel Counselor/TripTik Team Lead
AAA
1990.04 - 2004.04
- Offered assistance to AAA members with diverse travel needs including hotel reservations, rental cars, International Driving Permits as well as providing driving directions and maps.
- Supervised TripTik operations within a high volume production environment
- Ensured the quality control of automated TripTik books by meticulously reviewing routes for completeness and accuracy
- Prepared and shipped completed TripTiks to members
- Handle and resolve member concerns and shipping issues
- Managed inventory of maps, tourbooks, and office supplies
Assistant Manager
Century Plaza Theater
1986.06 - 1990.04
- Delivered exceptional customer service in a fast-paced, high-energy setting
- Managed the training and development of new hires as well as scheduling needs
- Conduct daily cash and ticket sales balancing while ensuring heavy cash handling and accountability.
- Addressed customer concerns and resolved issues to ensure satisfaction
- Managed procurement and restocking of office supplies and saleable inventory
Education
High School Diploma -
El Camino High School
South San Francisco, CAAccounting
Skyline College
San Bruno, CABusiness Administration
College of San Mateo
San Mateo, CASkills
- Customer Service Excellence
- Sales and Marketing
- Communication
- Detail Oriented
- Time Management
- Schedule Management
- Leadership
- Microsoft Office
- Google Suite
- Workday
Certification
- California Property and Causality License
- California Notary Public
Timeline
Member Experience Generalist
AAA
2006.04 - 2024.08
Member Service Associate
AAA
2004.04 - 2010.04
Travel Counselor/TripTik Team Lead
AAA
1990.04 - 2004.04
Assistant Manager
Century Plaza Theater
1986.06 - 1990.04
High School Diploma -
El Camino High School
Accounting
Skyline College
Business Administration
College of San Mateo
- California Property and Causality License
- California Notary Public
Similar Profiles
Marisa DominguezMarisa Dominguez
Claim Specialist at AaaClaim Specialist at Aaa
Bridgett WagnerBridgett Wagner
Insurance Sales Assistant at AAAInsurance Sales Assistant at AAA
Jared AshJared Ash
Insurance Specialist at AAAInsurance Specialist at AAA