Jennifer Irvine
Alsip,IL
Summary
Server with 7+ years in the industry and a high level of customer service knowledge and food handling. Posses a keen knowledge about beer, cocktails, entrees, upselling to better sales for a company. Looking to further a career into management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Open Outcry Brewing
Chicago, IL
01.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Office Manager
Westagate Valley Dental
Palos Heights, IL
04.2004 - 04.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Performed billing, collection and reporting functions for office generating over $500,000 annually, with only three employees.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll.
Education
Cerfitifed - Nursing Assistance
Usa Heathcare
Cullman, AL06.2002
High School Diploma -
Edison High School
Huntington Beach, CA06.1995
Skills
- Covid Symptom Screening
- Cool Under Pressure
- Age Verification
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Warm and Friendly
- Menu Memorization and Presentation
- Food and Beverage Service
- Specials Promotion and Upselling
- Guest Satisfaction
- Hospitality Service Expertise
Certification
- Bassett - May 2022
- Servsafe -May 2022
Timeline
Server
Open Outcry Brewing
01.2021 - Current
Office Manager
Westagate Valley Dental
04.2004 - 04.2022
Cerfitifed - Nursing Assistance
Usa Heathcare
High School Diploma -
Edison High School