Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
AssistantManager

Jennifer-Lynn Vargas

Plainfield,NJ

Summary

I am a skilled and creative professional with extensive experience in customer service and assisting others. Through my plethora of different work experiences I have built strong relationships and enhanced customer satisfaction. My effective communication and conflict resolution has worked positively in ensuring that my interactions with customers, campers, and clients are always respectful and professional. I am well versed in teamwork and leadership, and consistently exceed work expectations while also fostering a welcoming environment. I am committed to delivering exceptional service and support and have proven that I have the ability to create a positive and engaging environment for all. My leadership and problem-solving skills always promote togetherness and teamwork which is an incredibly important goal of mine. The environments I maintain are always highly organized and my multitasking, time management, and customer service skills help me preform to the best of my ability. I am always happy and willing to go extra mile to assist others with their needs.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

CVS Pharmacy
06.2023 - 03.2025
  • Greeted customers with a smile and helped with product questions, selections, and purchases.
  • Consistently met personal sales goals through proactive engagement with customers and selling techniques.
  • Delivered professional and engaging responses to customers in-store and by telephone, going above and beyond to prioritize customer needs.
  • Maintained a highly organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join store reward programs.
  • Managed returns and exchanges professionally, resolving any issues while adhering to company policies.
  • Developed strong relationships with returning customers, leading to increased loyalty and repeated visits.
  • Processed transactions efficiently using POS systems, decreasing wait times for customers at checkout.
  • Supported store leadership in suggesting sales and store strategies to improve product positioning.

Front Desk Receptionist

Out of The Park
09.2021 - 04.2023
  • Greeted clients at front desk and engaged in pleasant conversations while managing sign-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for clients and coaches.
  • Scheduled, coordinated and confirmed appointments and meetings for clients and coaches.
  • Managed all phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as scheduling, billing, and emails for more efficient office workflow.
  • Sized, ordered, and fitted all clients and staff in company apparel.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.


Camp Counselor

Wardlaw Hartridge School
06.2021 - 08.2021
  • Worked with children of all different ages, interests, and developmental levels.
  • Ensured camper safety by enforcing a set of camp rules, supervising all activities, and responding immediately to incidents or concerns.
  • Acted as a positive role model, demonstrating strong leadership skills and serving as the camp's core values.
  • Boosted camper engagement by creating a supportive, inclusive, and fun environment for all children.
  • Collaborated with other camp counselors and built strong relationships with coworkers to maintain seamless teamwork during conflict or emergencies.
  • Established lasting connections with campers' families through continuous communication regarding progress during their time at camp.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Kept accurate records of each camper's medical information, allergies, and emergency contacts as part of maintaining a safe environment.

Education

Associate of Arts - Psychology

Union County College
Cranford, NJ
12-2025

Skills

  • Professional customer service
  • Teamwork and collaboration
  • Relationship building with customers
  • Interpersonal and written communication skills
  • Team leadership
  • Conflict resolution and mediation
  • Administrative skills
  • Initiative-taking
  • Phone etiquette

Accomplishments

  • Achieved recognition through "Heart at Work" app by completing tasks with accuracy and efficiency while also demonstrating excellent customer service.
  • Documented and resolved customer conflicts which led to recognition from Store Manager and team.
  • Appointed head of communications amongst retail team by exhibiting professional communication skills and effortless leadership qualities.
  • Received employee of the month recognition for outstanding performance and service.
  • Achieved "Best Counselor Award" through creating connections with the campers and ensuring a safe and enjoyable camp environment.

Affiliations

  • Phi Theta Kappa Honors Society
  • Psi Beta National Honors Society in Psychology
  • Member of Women's Empowerment Club
  • Creator of "Open Mind," a Social Activism Blog

Timeline

Retail Sales Associate

CVS Pharmacy
06.2023 - 03.2025

Front Desk Receptionist

Out of The Park
09.2021 - 04.2023

Camp Counselor

Wardlaw Hartridge School
06.2021 - 08.2021

Associate of Arts - Psychology

Union County College

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Jennifer-Lynn Vargas