Oversaw day-to-day store operations, including both the retail store and grooming salon, ensuring efficient operations and effective customer engagement.
Monitored KPIs to optimize performance, adjusting daily priorities to meet and exceed score card goals.
Maintained pricing and planogram compliance by executing weekly, monthly, and quarterly updates.
Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
Handled customer concerns professionally and resolved issues promptly, ensuring improved customer loyalty and return visits.
Created and maintained merchandized areas within the store to feature new products, seasonal items, and top-sellers.
Significantly reduced shrink by improving product rotation and ordering processes to prevent expired and damaged product loss.
Planned and executed monthly in-store community events, partnering with local animal rescue groups.
Coordinated employee schedules according to availability and made staffing adjustments to significantly reduce labor costs.
Interviewed and hired prospective employees according to team needs, including onboarding and orientation.
Addressed employee issues, performed corrective actions, and terminated employment when necessary.
Popshelf
Store Team Leader
07.2021 - 10.2024
Job overview
Demonstrated ability to lead and motivate a team of store associates in order to exceed customer service expectations, sales goals, and operational procedures.
Successfully opened a new store location, exceeding $1.5M in sales in our first fiscal year.
Regularly recognized as the top performing Store Team Leader on our district score card measuring KPIs.
Monitored daily store operations such as cash handling procedures, POS transactions, returns and exchanges, product merchandising, and customer service interactions.
Effectively displayed products using visual merchandising strategies in order to create appealing presentations that drive sales.
Minimized loss through inventory control, incoming freight and vendor management, and effective stockroom strategy; exceeded company shrink standards at store Inventory annually.
Created schedules for store team based on forecasted customer traffic patterns while meeting reduced payroll budgeting guidelines.
Participated actively in recruitment process by interviewing potential candidates; selected qualified individuals for available positions.
Trained new team members on proper store operations, customer service expectations, and merchandising standards.
Developed skills and encouraged growth in employees through individualized coaching and delegation of responsibilities, leading to internal promotions up to and including Store Team Leader.
Collaborated closely with other Store Team Leaders in order to ensure alignment with overall business objectives.
Penzeys Spices
Keyholder (Store Manager)
03.2011 - 02.2021
Job overview
Ensured excellent and consistent customer service through positive client interactions that lead to building relationships.
Lead a successful team by prioritizing demands, adjusting tasks and daily expectations as needed to meet immediate business needs.
Created staff schedule to ensure exceptional customer experiences at all times based on promotional events and seasonal needs.
Managed store inventory levels through regular reviews and audits to ensure product availability and loss mitigation.
Interviewed, hired, and trained new employees , coordinating with corporate retail and employee relations team members.
Supported an open line of communication between the local store and corporate leadership, ensuring all company standards were exceeded and maintaining positive employee experiences.
Oversaw the successful implementation of new online ordering and contactless store pick-up operations in order to maintain business success during and after pandemic restrictions.
Wachovia Bank
Service Manager
08.2004 - 03.2011
Job overview
Oversaw training and professional growth for teller line employees, providing both ongoing coaching and in-the-moment feedback to improve necessary skills.
Drove branch sales success by ensuring all referral and direct sales goals were met and exceeded by all team members.
Audited monthly all physical and procedural security measures to ensure operational soundness and safety and regulatory requirements were met and exceeded.
Ensured all branch employees met training and compliance deadlines, providing resources and adjusting staffing as needed.
Handled escalated customer issues with focus on customer satisfaction while ensuring operational standards were still met.
Supported a large-scale merger by traveling to newly acquired locations and provided training and facilitation of conversion processes.