Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Coplin

Overview

21
years of professional experience

Work History

Pet Supplies Plus

Store Manager
10.2024 - Current

Job overview

  • Oversaw day-to-day store operations, including both the retail store and grooming salon, ensuring efficient operations and effective customer engagement.
  • Monitored KPIs to optimize performance, adjusting daily priorities to meet and exceed score card goals.
  • Maintained pricing and planogram compliance by executing weekly, monthly, and quarterly updates.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Handled customer concerns professionally and resolved issues promptly, ensuring improved customer loyalty and return visits.
  • Created and maintained merchandized areas within the store to feature new products, seasonal items, and top-sellers.
  • Significantly reduced shrink by improving product rotation and ordering processes to prevent expired and damaged product loss.
  • Planned and executed monthly in-store community events, partnering with local animal rescue groups.
  • Coordinated employee schedules according to availability and made staffing adjustments to significantly reduce labor costs.
  • Interviewed and hired prospective employees according to team needs, including onboarding and orientation.
  • Addressed employee issues, performed corrective actions, and terminated employment when necessary.

Popshelf

Store Team Leader
07.2021 - 10.2024

Job overview

  • Demonstrated ability to lead and motivate a team of store associates in order to exceed customer service expectations, sales goals, and operational procedures.
  • Successfully opened a new store location, exceeding $1.5M in sales in our first fiscal year.
  • Regularly recognized as the top performing Store Team Leader on our district score card measuring KPIs.
  • Monitored daily store operations such as cash handling procedures, POS transactions, returns and exchanges, product merchandising, and customer service interactions.
  • Effectively displayed products using visual merchandising strategies in order to create appealing presentations that drive sales.
  • Minimized loss through inventory control, incoming freight and vendor management, and effective stockroom strategy; exceeded company shrink standards at store Inventory annually.
  • Created schedules for store team based on forecasted customer traffic patterns while meeting reduced payroll budgeting guidelines.
  • Participated actively in recruitment process by interviewing potential candidates; selected qualified individuals for available positions.
  • Trained new team members on proper store operations, customer service expectations, and merchandising standards.
  • Developed skills and encouraged growth in employees through individualized coaching and delegation of responsibilities, leading to internal promotions up to and including Store Team Leader.
  • Collaborated closely with other Store Team Leaders in order to ensure alignment with overall business objectives.

Penzeys Spices

Keyholder (Store Manager)
03.2011 - 02.2021

Job overview

  • Ensured excellent and consistent customer service through positive client interactions that lead to building relationships.
  • Lead a successful team by prioritizing demands, adjusting tasks and daily expectations as needed to meet immediate business needs.
  • Created staff schedule to ensure exceptional customer experiences at all times based on promotional events and seasonal needs.
  • Managed store inventory levels through regular reviews and audits to ensure product availability and loss mitigation.
  • Interviewed, hired, and trained new employees , coordinating with corporate retail and employee relations team members.
  • Supported an open line of communication between the local store and corporate leadership, ensuring all company standards were exceeded and maintaining positive employee experiences.
  • Oversaw the successful implementation of new online ordering and contactless store pick-up operations in order to maintain business success during and after pandemic restrictions.

Wachovia Bank

Service Manager
08.2004 - 03.2011

Job overview

  • Oversaw training and professional growth for teller line employees, providing both ongoing coaching and in-the-moment feedback to improve necessary skills.
  • Drove branch sales success by ensuring all referral and direct sales goals were met and exceeded by all team members.
  • Audited monthly all physical and procedural security measures to ensure operational soundness and safety and regulatory requirements were met and exceeded.
  • Ensured all branch employees met training and compliance deadlines, providing resources and adjusting staffing as needed.
  • Handled escalated customer issues with focus on customer satisfaction while ensuring operational standards were still met.
  • Supported a large-scale merger by traveling to newly acquired locations and provided training and facilitation of conversion processes.

Education

Millersville University of Pennsylvania
Millersville, PA

Bachelor of Science from Education
05-2004

University Overview

  • Magna Cum Laude graduate
  • minor in History

Skills

  • Customer service management
  • Problem-solving
  • Customer relations
  • Team leadership and coaching
  • Recruitment and hiring
  • Schedule management
  • Retail inventory management
  • Store operations
  • Visual merchandising
  • Vendor management

Timeline

Store Manager

Pet Supplies Plus
10.2024 - Current

Store Team Leader

Popshelf
07.2021 - 10.2024

Keyholder (Store Manager)

Penzeys Spices
03.2011 - 02.2021

Service Manager

Wachovia Bank
08.2004 - 03.2011

Millersville University of Pennsylvania

Bachelor of Science from Education
Jennifer Coplin