Jennifer Lyons

Rancho Palos Verdes,CA

Summary

Dynamic professional with a proven track record excelling in customer relations and workflow optimization. Spearheaded targeted marketing campaigns, enhancing brand visibility, and expertly managed front office operations to boost guest satisfaction. Skilled in data entry and relationship building, adept at turning challenges into opportunities.

Overview

years of professional experience

Work History

Front Office Manager

Stretch Zone

03.2022 - 02.2024

Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Reconciled end-of-day reports to determine accurate billing and payment processing.
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Marketing Assistant

Mechanix Wear

06.2001 - 09.2012

Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Updated spreadsheets with statistical, financial and non-financial information.
Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
Proofread marketing collateral ahead of printing to eliminate errors.
Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.

Education

Bachelor Of Administration - Business Marketing

California State University of Northridge, Northridge, CA

Skills

Effective Multitasking
Workflow Optimization
Customer Service
Customer Relations

Hospitality services
Administrative Skills
Data Entry
Relationship Building

Timeline

Front Office Manager - Stretch Zone

03.2022 - 02.2024

Marketing Assistant - Mechanix Wear

06.2001 - 09.2012

California State University of Northridge - Bachelor Of Administration, Business Marketing