Jennifer Lytle
New Vienna,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Care Manager
Council On Aging Of South Western Ohio
03.2022 - Current
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Evaluated program effectiveness using quality indicators such as patient satisfaction surveys and outcome measures data analysis results.
Engagement Specialist
Council On Aging Of South Western Ohio
02.2021 - Current
- Prepared engagement strategies for local stakeholder groups utilizing key metrics.
- Established measurable standards to guide continual improvement and increased costumer engagement and retention.
- Developed and implemented community engagement requirements and programs.
- Reviewed and monitored programs regularly and coordinated resources and materials.
Patient Navigator
American Cancer Society
11.2017 - 06.2020
- Communicate with patients in their terms and on their level so that they understand the information given to them by care team, so that it is more readily received.
- Direct or conduct recruitment of patients to Organizational programs and Hospital programs.
- Contact medical facilities, departments, or organizations to arrange transportation and lodging for patients.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Develop instructional materials and conduct in-service and community-based educational programs.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
Education
Master - Health Administration, Healthcare
Ohio University
Athens, OHBachelor of Arts - Public Relations/HealthCare Communications
Wilmington College
Wilmington, OHSkills
- Communication planning
- Microsoft Office
- Collaboration
- Organization and Time management
- Multitasking abilities
- Resource Utilization
- Care Planning
- Program Management
- Referral management
Timeline
Care Manager
Council On Aging Of South Western Ohio
03.2022 - Current
Engagement Specialist
Council On Aging Of South Western Ohio
02.2021 - Current
Patient Navigator
American Cancer Society
11.2017 - 06.2020
Master - Health Administration, Healthcare
Ohio University
Bachelor of Arts - Public Relations/HealthCare Communications
Wilmington College
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