Jennifer Coan
Madison
Summary
Detail-oriented communicator with a strong blend of creativity and analytical skills, dedicated to simplifying complex information for diverse audiences. Demonstrated success in fostering strategic partnerships and supporting key initiatives that align with organizational goals. Expertise encompasses improving understanding, enhancing awareness, and championing the mission of an organization. Aiming to contribute to a forward-thinking team that values clarity and collaboration.
Overview
19
19
years of professional experience
Work History
Program & Policy Analyst-Advanced
Wisconsin Department of Health Services
Madison
05.2024 - Current
- Company Overview: Division of Medicaid Services, Madison, WI
- Interpret and analyze complex information, rules, policies, law, or procedures
- Analyze proposed or required changes to coverage and reimbursement policies for assigned benefit areas and programs
- Consult and provide technical assistance to others in the interpretation of policies and procedures
- Coordinate the implementation of approved policy initiative
- Manage ongoing administration of assigned benefit area
- Serve as the content expert for assigned benefit area
- Developed and implemented a 6 meeting series for Tribal Nations to become sole-source providers of Non-emergency Medical Transportation (NEMT) services-reducing barriers to healthcare access and creating a blueprint for Tribal NEMT in Wisconsin
- Division of Medicaid Services, Madison, WI
FSET Vendor Transition Coordinator
Wisconsin Department of Health Services
Madison
03.2024 - 05.2024
- Company Overview: Division of Medicaid Services, Madison, WI
- Act as key contact facilitating communication between DHS and vendors providing FSET services.
- Manage the communication and timeline of the transition between vendors
- Oversee the process and transition from one contract to another
- Work with the Fiscal agent to ensure adherence to planned budget
- Maintain communication between current vendor, future vendor and DHS throughout transition period
- Division of Medicaid Services, Madison, WI
Open Records Director & Communication Specialist
Wisconsin Department of Health Services
Madison
05.2021 - 03.2024
- Company Overview: Division of Medicaid Services, Madison, WI
- Interpret and analyze complex information, rules, policies, law, or procedures
- Draft and revise professional correspondence such as policies, legal documents, or process and procedure documents
- Consult and provide technical assistance to others in the interpretation of policies and procedures
- Work with different bureaus and areas to fulfill requests and act as a liaison for the requester
- Handle sensitive information and media requests
- Developed Policy & Procedure manual in cooperation with the Office of Legal Council (OLC)
- Interpret and apply State or Federal regulations governing the creation, management, analysis, and disposal of official records
- Interpreting and applying open records law and administrative policies
- Applying open records law, administrative policies, and healthcare regulations in fulfillment of records requests
- Division of Medicaid Services, Madison, WI
Case investigator
Public Health Madison and Dane County
Madison
01.2020 - 03.2021
- Company Overview: PHMDC, Madison, WI
- Communicated with newly confirmed cases.
- Engaged contacts professionally with empathy and cultural sensitivity.
- Logged symptoms and needs into the database with precision.
- Delivered authorized details on isolation and quarantine protocols to contacts.
- Communicated updated protocols regarding isolation, quarantine, and symptom progression.
- PHMDC, Madison, WI
Marketing, Media & Public Relations Director
WVPI (Workplace Violence Prevention Institute)
Wintergreen
01.2017 - 12.2019
- Company Overview: Wintergreen, FL
- Marketing/PR, Digital Strategist and Think-Tank member for innovative, multi-disciplinary, nonprofit organization that advocates for victims, fosters governmental partnerships, and influences and initiates policy changes to prevent bullying, harassment and violence in our schools and workplaces
- Edited materials to improve clarity and coherence.
- Enhanced digital growth through strategic marketing, web development and multi-channel media platforms.
- Utilize best practices and current trends in lead generation, SEO, and accessibility standards
- Studied evolving trends in effective content production strategies.
- Developed copy for digital banners and external-facing organization assets.
- Contribute to Think Tank initiatives focused on violence prevention.
- Wintergreen, FL
IT Analyst
PDS Paragon Development Systems
Madison
01.2016 - 04.2017
- Company Overview: Madison, WI
- Supported patients and clinicians with troubleshooting needs related to EMRs, EHRs, and patient portals.
- Gain a high-level of proficiency supporting Epic Software, Epic Go-Live, Influence Health, Medseek, Meditech, NextGen, Follow My Health, Cerner, Jira, Confluence, Alert
- Assisted both technical and non-technical clients with complex troubleshooting.
- Create detailed documentation of all troubleshooting and technical incidents
- Frequently added valuable contributions to the knowledge-base.
- Ensured excellent service through clear communication and efficient handling of complex technical issues.
- Madison, WI
Content Editor & Marketing Strategist
Facility Gateway Corporation
Madison
01.2014 - 07.2016
- Company Overview: Madison, WI
- Collaborate with sales executives and department executives to define goals and create solutions to consumer and industry pain-points through content initiatives
- Researched complex technical processes and industry knowledge to craft precise original copy.
- Create a multi-channel social media campaign and networking initiative to boost and reinforce brand recognition and connections to industry partners and consumers
- Directed comprehensive update of all elements in company's technical website content and architecture.
- Maintain and edit all digital content, hard-copy material, and internal communications to support a clear and consistent branded company 'voice.'
- Write and distribute press releases
- Madison, WI
Co-Founder & Marketing Director
MomAppeal & MadisonMomAppeal
Madison
01.2006 - 12.2009
- Company Overview: Madison, WI
- Manage the site's creation and development within a short time frame
- Create a marketing strategy to position MomAppeal.com as an innovative media outlet
- Utilize networking, web traffic knowledge and relationships with local venues to become a respected entity
- Form cross-promotional partnerships with local business and community members
- Create monthly events that were co-sponsored with Bean Sprouts for community outreach
- Featured in Dane County Parent Magazine
- Featured in Brava Magazines 'Women to Watch.'
- Madison, WI
Education
BS - Communications & Media, Certificate in Business
University of Wisconsin
Madison, WIPost Graduate Coursework - Film & Video Production
Academy of Arts University
San Francisco, CASkills
- Communications
- Project Management
- Program Management
- Copywriting
- Technical Writing
- Proofreading
- Legal Support
- Data Security
- Corporate Communications
- Press Releases
- Legal Writing
- Records Management
- Government Administration
- Non-Profit Organizations
- Start-ups
- Internal and External Communications
- Brand Identity
- Contract Compliance
- Vendor Management
Key Takeaways
- Communications
- Project Management
- Program Management
- Copywriting
- Technical Writing
- Proofreading
- Legal Support
- Data Security
- Corporate Communications
- Press Releases
- Legal Writing
- Records Management
- Government
- Non-Profit Organizations
- Start-ups
- Internal and External Communications
- Brand Identity
- Compliance
Timeline
Program & Policy Analyst-Advanced
Wisconsin Department of Health Services
05.2024 - Current
FSET Vendor Transition Coordinator
Wisconsin Department of Health Services
03.2024 - 05.2024
Open Records Director & Communication Specialist
Wisconsin Department of Health Services
05.2021 - 03.2024
Case investigator
Public Health Madison and Dane County
01.2020 - 03.2021
Marketing, Media & Public Relations Director
WVPI (Workplace Violence Prevention Institute)
01.2017 - 12.2019
IT Analyst
PDS Paragon Development Systems
01.2016 - 04.2017
Content Editor & Marketing Strategist
Facility Gateway Corporation
01.2014 - 07.2016
Co-Founder & Marketing Director
MomAppeal & MadisonMomAppeal
01.2006 - 12.2009
BS - Communications & Media, Certificate in Business
University of Wisconsin
Post Graduate Coursework - Film & Video Production
Academy of Arts University